Actionable Insights NPS Social Listening 
eglobalis
MARCH 30, 2025
For years, metrics such as the limited Net Promoter Score (NPS) and customer satisfaction (CSAT) surveys have been the backbone of CX perceived measurements along some other metrics and data. In sum, while surveys like NPS are easy to administer and benchmark, they often fail to capture the depth, immediacy, and drivers of customer sentiment.
SurveySensum
APRIL 28, 2025
But by direct feedback via surveys with social listening, you get both the structured scores and the unfiltered emotions, giving you a true 360 view of customer sentiment. Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise. Solution Define key VoC KPIs such as NPS, CSAT , and CES.
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Retently
DECEMBER 10, 2024
It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. The platform empowers organizations to gather actionable insights, automate feedback collection, and integrate these insights seamlessly into their workflows.
Gainsight
JULY 30, 2024
Net Promoter Score The Net Promoter Score (NPS) quantifies customer loyalty and likelihood of recommending a company’s products or services. Calculated from responses to a single question regarding the likelihood of recommending the company or product, NPS categorizes customers into promoters, passives, and detractors.
Retently
FEBRUARY 9, 2024
Another way to measure product or service quality is by asking about the likelihood of recommending it to others via NPS surveys. Open-ended questions focused on goals such as “Can you provide insights into what prompted you to use this [product/service]? Customer Loyalty Questions: Identify Promoters, Passives and Detractors 8.
Lumoa
MARCH 12, 2023
Actionable insights and learnings that help your business grow. While most businesses today use NPS, CSAT, and other numbers to assess how happy their customers are, they miss a way to tell what actions will move the numbers up or down. The result? Their ultimate goal is to enable you to improve the customer experience.
Zendesk
JUNE 17, 2022
This results in happier customers and a higher Net Promoter Score® (NPS). Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Send actionable insights to decision-makers. Types of customer feedback.
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