ECXO

OCTOBER 7, 2024

As the architect of experiences that go beyond the transactional, you have the ability to decode customer needs and desires, turning them into actionable insights that propel your organization forward. Craft a narrative where every customer feels valued, heard, and truly understood.

Customer Experience 373

Customer Experience CX Innovation Artificial Intelligence 373

SurveySensum

OCTOBER 17, 2024

It is best to focus on omnichannel feedback collection and target deeper analysis to understand customer preferences and behavior with actionable insights. More than 50% of companies are not able to translate customer feedback into actionable insights for business growth.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

MARCH 10, 2025

Reporting and Actionable Insights Data means nothing without actionable insights. Reporting and Actionable Insights Data means nothing without actionable insights. Creates a seamless omnichannel experience : Ensures that interactions across different platforms are consistent and personalized.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Hodusoft

SEPTEMBER 29, 2022

7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX. An omnichannel customer engagement software is the best solution to overcome this challenge. . An omnichannel contact center software empowers the business with multi-channel integration to deliver consistent CX across every channel. So, what is it?

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

SurveySensum

OCTOBER 29, 2024

So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations. It Enables Omnichannel Analytics : In this digital world, customer feedback is not gathered in a traditional manner anymore. What is Contact Center Analytics?

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” Through its insightful and influential participation at the event, HoduSoft is poised to leave a profound impression on the digital communications landscape.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Qualtrics

JULY 29, 2021

Today is an exciting day— Qualtrics has agreed to acquire Clarabridge , the industry leader in omnichannel conversational analytics. This data exists at such a scale that, without Clarabridge, companies might never discover and analyze it in a way that provides meaningful, actionable insights that drive business outcomes.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Hodusoft

AUGUST 3, 2022

7 Ways to Boost Business Revenue with an Omnichannel Contact Center Software. Do you know you can boost your customer retention rate up to 89% by just adopting a powerful omnichannel strategy? A hassle-free and seamless omnichannel experience for your customers is the cornerstone of robust customer service. Multiple channels.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

DECEMBER 11, 2023

That’s how the current way of shopping in this digital age is – the omnichannel shopping experience. This fluid movement across different channels emphasizes the importance of an integrated and cohesive omnichannel strategy for brands, ensuring they meet customers wherever they are in their shopping journey. Amazing, right?

Omnichannel 52

Omnichannel Social Media Touchpoint Text Analytics 52

SurveySensum

DECEMBER 30, 2024

Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis. When you compare CustomerGauge alternatives, your focus should be on what really matters to move your business forward, actionable insights and seamless customer engagement.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

OCTOBER 24, 2024

Create an omnichannel feedback collection with SurveySensum’s multiple feedback collection channels that include, emails, WhatsApp, QR scans, social media, etc. Now, no feedback will be left behind! Launch Short & Engaging Email Signature Surveys With SurveySensum!

Outlook 52

Outlook Social Media Omnichannel Actionable Insights 52

SurveySensum

FEBRUARY 6, 2025

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. Data Collection and Feedback Mechanisms Qualtrics : It is more advanced in AI-driven automation, smart survey recommendations, and omnichannel feedback collection.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Hodusoft

MARCH 29, 2022

Moreover, businesses are preferring unified communication to traditional VoIP services in order to facilitate omnichannel communication. The Convergence Expo saw businesses looking for a communication solution that facilitates seamless collaboration, provides actionable insights to improve customer service, and thereby fetch better ROI.

Contact Center 98

Contact Center Artificial Intelligence Innovation Omnichannel 98

SurveySensum

FEBRUARY 17, 2025

Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Real-time Reporting : Dashboards visualize findings, making it easy to monitor trends and take data-backed actions. Now, What Are the Key Features to Look for in a Text Analytics Tool?

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. How is SurveySensum different from Qualtrics and SurveyMonkey?

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Hodusoft

MAY 26, 2022

Gartner is one of the most credible sources for businesses to go through actionable insights and expert recommendations before buying software. As a next-gen technology, it has earned the reputation as a leading omnichannel contact center with a wide array of features.

Contact Center 98

Contact Center Business Operations Omnichannel Innovation 98

Hodusoft

APRIL 14, 2022

Data plays a significant role in their services as call and contact center software can derive actionable insights from the data collected through thousands of customer interactions every day. . Therefore, companies are adopting omnichannel communication to enhance the customer service experience.

Customer Service 59

Customer Service Contact Center Omnichannel Social Media 59

Retently

NOVEMBER 27, 2024

By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. Whether it’s introducing a subscription model, going global, or creating a seamless omnichannel experience, diversifying revenue streams ensures your business is ready to grow in any market condition.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

SurveySensum

JANUARY 20, 2025

Thats where sentiment analysis comes in – turning raw feedback into actionable insights. The core advantage of sentiment analysis is that it can handle large volumes of omnichannel data consistently and accurately. However, the sheer volume and complexity of feedback often make it challenging to derive actionable insights.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

Lumoa

APRIL 4, 2023

Omnichannel Commnication 3. Omnichannel Commnication An omnichannel customer engagement strategy gives customers a unified and consistent experience as they move from one channel to another. In This Article: What Is a Customer Engagement Strategy? What Are the Benefits of Customer Engagement? Personalization 2.

Omnichannel 78

Omnichannel Customer Loyalty Customer Feedback Social Media 78

Execs In The Know

MARCH 4, 2022

Having insight into not only the touchpoints through which customers engaged with your brand but also customer sentiment, behavior, and emotions is crucial for businesses to provide seamless, omnichannel customer experiences throughout the customer journey. Benefits of Customer Journey Analytics. understanding from every conversation.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

SurveySensum

DECEMBER 4, 2024

Use an omnichannel approach to reach your customers where they prefer to engage. Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights. Omnichannel distribution: Offers multiple channels for survey distribution to reach customers where they are comfortable.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

OCTOBER 9, 2024

Actionable and Data-Driven Insights : With an EFM system, you can automate the process of managing and analyzing thousands of feedback to extract actionable insights. Omnichannel Strategy : Create an omnichannel feedback strategy, ensuring that feedback can be captured from every interaction, no matter where it occurs.

Omnichannel 52

Omnichannel Touchpoint Social Media Sentiment Analysis 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. SurveySparrow SurveySparrow is an all-in-one platform that optimizes all the touchpoints in a customers journey with intelligent features and an omnichannel experience.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

OCTOBER 4, 2024

This system organizes data into actionable insights, allowing businesses to respond promptly, track patterns, and make informed decisions to improve product and service and overall business performance. This creates a single source of truth for all customer insights, helping businesses maintain a holistic view of customer sentiment.

Unstructured Data 52

Unstructured Data Social Media Omnichannel Close the Loop 52

SurveySensum

FEBRUARY 23, 2020

One easy way to improve your customer experience is by asking them what they think about your business, and transforming what they have to say into actionable insights so that you can act on it. Well, you can use a feedback analysis tool that can analyze your customer feedback at scale and turn it into actionable insights.

Customer Experience 52

Customer Experience Omnichannel Customer Feedback Actionable Insights 52

Retently

APRIL 5, 2024

Retailers who understand and strategically use an omnichannel approach are more likely to build strong, lasting relationships with their customers. Creating an omnichannel retail experience is about ensuring that customers can glide seamlessly from online to in-store to mobile app platforms without missing a beat.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Retently

JANUARY 13, 2025

Key Features Retentlys approach to CES is both comprehensive and user-friendly, making it a top choice for businesses focused on streamlining customer interactions: Omnichannel Feedback Collection : Retently enables businesses to collect feedback across multiple channels, including email, in-app , and link surveys. What Makes Retently Unique?

Sentiment Analysis 115

Sentiment Analysis Net Promoter Score NPS Touchpoint 115

UJET

NOVEMBER 18, 2019

In 2020, we will see messaging (SMS and Chat) overtake voice as the most popular support channel, especially on omnichannel platforms that can channel steer between various curated paths. Multichannel Expands to Multimedia. Having a streamlined and fluid support experience across multiple channels is no longer a nice-to-have, it is a must.

Contact Center 78

Contact Center Machine Learning AI Omnichannel 78

Lumoa

FEBRUARY 16, 2023

With an omnichannel approach, you’ll gather feedback from the following: Online surveys In-App surveys/rating request Chatbots Customer interviews Your Net Promoter Score Online product reviews Social Media mentions and DMs You’ll gain deeper insights into a customer’s behavior and preferences by collecting their direct feedback.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Hodusoft

NOVEMBER 22, 2022

BPOs are investing in multichannel customer support software so that they can offer their customers a choice of communication channels as well as an omnichannel experience. An omnichannel call center software is the latest advancement in Unified Communication that helps BPO companies deliver seamless customer service.

Omnichannel 52

Omnichannel Social Media CRM Data Entry 52

Hodusoft

MAY 11, 2022

Advanced features to ensure seamless omnichannel communication. For instance, it can use the speech analytics feature to generate reports and derive actionable insights to improve conversion rates. Pros: Flexible scalability ensures cost-effectiveness. No expenses on infrastructure and in-house team.

CX 98

CX Government Omnichannel Actionable Insights 98

Zendesk

APRIL 3, 2023

Offer omnichannel customer support Shoppers want to shop on their own terms. Measure how customers use all of your shopping channels, and tailor your omnichannel retail strategy to meet their needs. to take pressure off of your staff and speed up time to resolution 3.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SurveySensum

AUGUST 20, 2024

Discover how this tool helps you gather actionable insights and improve your credit union’s member experience effortlessly. Also, credit unions leverage this technology to offer personalized member interactions, and tailored financial advice based on data insights. Create and analyze NPS surveys effortlessly with SurveySensum!

NPS 52

NPS Finance Omnichannel Actionable Insights 52

SurveySensum

JULY 31, 2024

This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions. This omnichannel data collection provides a streamlined process without switching to multiple apps. It identifies recurring themes, patterns, and areas of improvement.

AI 52

AI Close the Loop Sentiment Analysis Actionable Insights 52

Hodusoft

DECEMBER 6, 2022

Read Also: The Five Most Compelling Reasons to Automate your Call Center Delivers consistent service with omnichannel communication 49% of today’s tech-savvy customers expect brand support and service through three to five channels, including websites, social media, and more. It makes their in-between communications easier.

Contact Center 52

Contact Center Omnichannel CRM Compliance 52

SurveySensum

SEPTEMBER 5, 2024

Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement. An omnichannel approach also involves customer support and gathering customer feedback across multiple channels.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52