SurveySensum

FEBRUARY 17, 2025

Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Real-time Reporting : Dashboards visualize findings, making it easy to monitor trends and take data-backed actions. Now, What Are the Key Features to Look for in a Text Analytics Tool?

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. Retailers who understand and strategically use an omnichannel approach are more likely to build strong, lasting relationships with their customers.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Retently

JANUARY 13, 2025

Key Features Retentlys approach to CES is both comprehensive and user-friendly, making it a top choice for businesses focused on streamlining customer interactions: Omnichannel Feedback Collection : Retently enables businesses to collect feedback across multiple channels, including email, in-app , and link surveys. The key takeaway?

Sentiment Analysis 115

Sentiment Analysis Net Promoter Score NPS Touchpoint 115

Lumoa

APRIL 28, 2024

Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

DECEMBER 10, 2024

Look for key features like customization, logic branching and real-time analytics. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Includes AI-powered insights for deeper analysis of feedback trends and themes. Actionable insights are just a click away.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Hodusoft

JUNE 7, 2024

Omnichannel Experience Contemporary contact centers provide omnichannel experience. Customers these days expect fast, efficient, and omnichannel communication. Omnichannel communication is not restricted to just opening up multiple channels for customer interaction.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Hodusoft

NOVEMBER 1, 2022

Moreover, it uses predictive analytics and customer profiling to equip agents with insights into customer preferences, behavior, sentiments, trends, etc. Adapt omnichannel communication to serve your customer across all channels. Drive actionable insights into agent-customer conversations through data analytics.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Predictive Analytics CRM 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. Let’s start with Qualtrics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52