Remove Actionable Insights Remove Omnichannel Remove Unstructured Data
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Track Performance and Boost Operational Efficiency With Contact Center Analytics

SurveySensum

So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations. Contact Center Analytics refers to the process of gathering, analyzing, and interpreting data from customer interactions in a business’s customer contact center.

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Top 5 Text Analytics Tools: Features, Benefits, and Use Cases

SurveySensum

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.

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Qualtrics to Acquire Clarabridge, the Industry Leader in Omnichannel Conversational Analytics

Qualtrics

Today is an exciting day— Qualtrics has agreed to acquire Clarabridge , the industry leader in omnichannel conversational analytics. It happens in informal ways like social posts, support calls, product reviews, and video recordings––this kind of unstructured data is seeing unprecedented growth.

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Sentiment Analysis: Guide to Boost CX & Drive Business Insights

SurveySensum

With the right tools and techniques, analyzing your survey data can reveal not just what your customers are saying, but how they truly feel about your products, services, and brand as a whole. Thats where sentiment analysis comes in – turning raw feedback into actionable insights. So, is it worth the investment?

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What is Customer Journey Analytics?

Execs In The Know

Having insight into not only the touchpoints through which customers engaged with your brand but also customer sentiment, behavior, and emotions is crucial for businesses to provide seamless, omnichannel customer experiences throughout the customer journey. Benefits of Customer Journey Analytics. understanding from every conversation.

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How to Create a Voice of Customer Template for Your Business

Lumoa

But how do you get well-rounded data? In an omnichannel Voice of the Customer (VoC) approach, customers can be asked to periodically answer questions about their lifestyles, routines, and preferences. Now, what do you do with the data? Analyzing VoC data is just as critical as getting the data.

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15 Best SurveyMonkey Alternatives & Competitors [2025]

SurveySensum

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. SurveySparrow SurveySparrow is an all-in-one platform that optimizes all the touchpoints in a customers journey with intelligent features and an omnichannel experience.