SugarCRM

OCTOBER 15, 2021

Modern CRMs enhance your customer data to discover actionable insights. An AI-powered CRM can also detect your customers’ outlook and attitude towards you, understand your service agents’ demeanor with your customers, and help detect potential pain points in your customer interactions. Create a Data-Driven Environment.

CX 48

CX CRM Artificial Intelligence Invoicing 48

SurveySensum

MARCH 15, 2024

One-On-One CX Consultation Additionally, the tool offers a dedicated CX consultant who provides end-to-end support and guidance – from creating surveys to analyzing them and deriving actionable insights from them – to achieve your business goals. This helps the user get a detailed report on the issues that can emerge.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

OCTOBER 23, 2023

It seamlessly integrates with different tools like Slack, Outlook, Salesforce, etc. The Text Analytics software enables users to get actionable insights from open-ended feedback. which simplifies the workflow. It provides industry-specific survey templates.

NPS 52

NPS Social Media Text Analytics Outlook 52

SugarCRM

JANUARY 10, 2023

CRM software is the most common sales automation solution , even incorporating artificial intelligence (AI) to help predict upcoming actions and automate or trigger next steps. . Sales automation software is now table stakes for any company serious about outpacing the competition—and Outlook and Excel alone just won’t cut it.

Sales 26

Sales Data Entry CRM Artificial Intelligence 26

SugarCRM

FEBRUARY 9, 2023

Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention. Pay attention to customer complaints and reviews Besides traditional feedback sources like post-call surveys, explore new sources to gather new actionable insights. What to Use Churn Rate for?

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Customer Retention 26

Lumoa

SEPTEMBER 11, 2023

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

SEPTEMBER 11, 2023

CMRR specifically helps identify contracted revenue, which is often considered more predictable and less prone to churn, providing a clearer picture of your future revenue outlook. Tracking numerous KPIs can be counterproductive because not all KPIs will provide actionable insights or contribute to your specific goals and objectives.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Comm100

MAY 21, 2019

Andrew’s session was an insightful look at how customer surveys can be optimized to achieve better results, walking us through ideas and best practices. Great tips from @ndytg who saw a 3.7x increase in survey responses by following these tips.

Contact Center 60

Contact Center NPS CX Outlook 60