SurveySensum

OCTOBER 24, 2024

Create an omnichannel feedback collection with SurveySensum’s multiple feedback collection channels that include, emails, WhatsApp, QR scans, social media, etc. Here’s how I create and launch email signature surveys through both Gmail and Outlook with SurveySensum’s survey builder. Now, no feedback will be left behind!

Outlook 52

Outlook Social Media Omnichannel Actionable Insights 52

SurveySensum

FEBRUARY 6, 2025

SurveySensum : It provides seamless integration with existing systems such as Slack, Outlook, Salesforce , and Zendesk. Also, the customer support team is also available via chat support, social media channels, email, and 24*7 support with 2-hour SLA globally. Also, read Quatrics vs Medallia – a detailed comparison!

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Zendesk

APRIL 3, 2023

This includes in-store, ecommerce websites, social media, advertising, the metaverse, email, live chat, phone support, and more. This short-sighted outlook only undermines the true goal: creating long-term profitability. What is retail customer engagement? While this seems simple in theory, it’s a bit more complex in practice.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Also, empower every team member with the insights they need through the customizable, role-based dashboards. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

OCTOBER 23, 2023

It seamlessly integrates with different tools like Slack, Outlook, Salesforce, etc. The Text Analytics software enables users to get actionable insights from open-ended feedback. Best Features It provides comprehensive reports of social media like posts, comments, campaigns, etc. which simplifies the workflow.

NPS 52

NPS Social Media Outlook Text Analytics 52

Lumoa

SEPTEMBER 11, 2023

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78