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DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report

DMG Consulting

Historical speech analytics is considered essential in many contact centers, and text analytics is delivering critical insights into the burgeoning volume of text-based interactions. The outlook for the IA market is very positive.

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Top 9 Mobile Survey Tools To Improve Your Mobile Customer Experience

SurveySensum

Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. The tool also triggers instant alerts in case of detractors – enabling you to take timely action.

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9 Best Market Research Tools & Software in 2024

SurveySensum

One-On-One CX Consultation Additionally, the tool offers a dedicated CX consultant who provides end-to-end support and guidance – from creating surveys to analyzing them and deriving actionable insights from them – to achieve your business goals.

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Top 10 Employee Feedback Tools in 2024 for a Thriving Workplace

SurveySensum

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. SurveySensum focuses on making feedback actionable by closing the loop.

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Qualtrics vs Medallia: A Detailed Comparison (2025)

SurveySensum

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. It also focuses on automating insights for faster decision-making. Also, if you want any additional integration, the team is responsive to requests.

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The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.

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The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.