DMG Consulting

SEPTEMBER 29, 2022

Historical speech analytics is considered essential in many contact centers, and text analytics is delivering critical insights into the burgeoning volume of text-based interactions. The outlook for the IA market is very positive.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

SurveySensum

NOVEMBER 13, 2023

Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. The tool also triggers instant alerts in case of detractors – enabling you to take timely action.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

MARCH 15, 2024

One-On-One CX Consultation Additionally, the tool offers a dedicated CX consultant who provides end-to-end support and guidance – from creating surveys to analyzing them and deriving actionable insights from them – to achieve your business goals.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. SurveySensum focuses on making feedback actionable by closing the loop.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

OCTOBER 23, 2023

It seamlessly integrates with different tools like Slack, Outlook, Salesforce, etc. The Text Analytics software enables users to get actionable insights from open-ended feedback. which simplifies the workflow. It provides industry-specific survey templates.

NPS 52

NPS Social Media Text Analytics Outlook 52

Lumoa

SEPTEMBER 11, 2023

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78