Uniphore

OCTOBER 4, 2021

Key takeaways from the session: How AI drives predictive analytics and improves customer retention. Extracting actionable insights from customer interactions with AI. He discusses about ‘The Impacts of AI and RPA on the Customer Experience’. The evolution of voice technology & conversational AI.

AI 100

AI Predictive Analytics Customer Experience Actionable Insights 100

SurveySensum

OCTOBER 29, 2024

With the help of advanced analytics in the customer service process, you can optimize and streamline your activities and improve your customer experience. So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Futurelab

APRIL 4, 2023

On the other hand we can combine this with predictive analytics. In our whitepaper, which we produced together with Forsta (our favourite CX platform) we show how to avoid these and other traps. The combination of the two is mesmerizing.

VOC 130

VOC NPS Predictive Analytics Actionable Insights 130

SurveySensum

MARCH 3, 2025

Social media conversations often provide early signals of emerging trends, and text analytics helps brands detect these shifts. How text analytics helps Keyword & Hashtag Analysis: Identifies trending topics within an industry. Influencer Insights: Identifies key influencers shaping industry conversations.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

FEBRUARY 6, 2025

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. Qualtrics, QuestionPro, and SurveySensum The Introduction Qualtrics and QuestionPro are both popular CX tools and are well-known in the CX industry.

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

FEBRUARY 17, 2025

Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Real-time Reporting : Dashboards visualize findings, making it easy to monitor trends and take data-backed actions. Now, What Are the Key Features to Look for in a Text Analytics Tool?

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Retently

NOVEMBER 27, 2024

By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively. Predicting Trends and Driving Growth Once you’ve mastered the basics, advanced analytics can take your strategies to the next level. Use buyer journey mapping to see where customers drop off.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

FEBRUARY 4, 2025

Along with the basic necessities like cross-tab analysis, WhatsApp surveys , an analytical dashboard, and more, SurveySensum advanced features like AI-powered text analysis, a real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. It offers data encryption facilities during transmission and storage.

Compliance 52

Compliance Start-ups Healthcare AI 52

Retently

AUGUST 5, 2024

Because it provides clear, actionable insights into customer satisfaction and loyalty. Gain Actionable Insights : Advanced analytics and reporting features help you understand the “why” behind the scores, guiding your strategy and decision-making. Scalability As businesses grow, their needs evolve.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Retently

JANUARY 13, 2025

Retently goes beyond traditional feedback collection by providing actionable insights that help businesses improve customer experiences in real-time. Its combination of automation, segmentation, and predictive analytics ensures businesses are not just measuring effort but actively working to reduce it. The key takeaway?

Sentiment Analysis 115

Sentiment Analysis Net Promoter Score NPS Touchpoint 115

Lumoa

NOVEMBER 21, 2023

Successful businesses using AI-powered tools Starbucks’ Predictive Analytics and machine learning tool called Deep Brew is one of the finest examples of the power of AI in customer feedback analysis and how it is transforming customer experience. Lumoa helps you to do it more methodically and fast by creating events.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Share insights internally and externally to fuel collaboration and innovation across your enterprise.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. This means not only collecting feedback but also analyzing it and translating it into actionable insights.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Lumoa

APRIL 28, 2024

Built by industry experts who recognized a gap in translating customer feedback into actionable insights, Lumoa simplifies what is typically a complex process. It automates collection, processing, and reporting and provides unique AI-driven insights tailored to improve your business’s KPIs.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

CSM Practice

FEBRUARY 20, 2020

Insights and Actions. The customer success team has invested in mapping out available data to discover actionable insights into the customer base. Prescriptive playbooks and CTAs are generated in line with the insights gained from the data. Actionable Insights. Health Score.

Artificial Intelligence 52

Artificial Intelligence Actionable Insights Scorecard Predictive Analytics 52

Retently

DECEMBER 10, 2024

Look for key features like customization, logic branching and real-time analytics. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Includes AI-powered insights for deeper analysis of feedback trends and themes. Actionable insights are just a click away.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Zendesk

AUGUST 2, 2021

Diagnostic analytics is examining and drilling down into the data to determine exactly why something occurred. Predictive: What’s going to happen? Predictive analytics is taking what you’ve learned about past sales and using it to gauge patterns and trends. This allows you to make educated predictions. Ease of use.

Sales 98

Sales Gaming Predictive Analytics Actionable Insights 98

SugarCRM

NOVEMBER 24, 2022

A shared CRM data platform and business intelligence system fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. Improve customer success at scale with AI and predictive analytics.

Technology 40

Technology Technology CRM Predictive Analytics 40

VOZIQ

NOVEMBER 14, 2023

In this article, I talk about a strategic three-step action plan—a meticulously crafted AI-powered blueprint that empowers chief experience officers (CXOs) to navigate the complexities of customer retention and fuel unprecedented growth. In tandem, assess the operations of contact centers and marketing channels.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. With its innovative and AI-driven capabilities, it helps organizations collect feedback, analyze it, and create actionable insights to drive growth.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Zonka Feedback

DECEMBER 26, 2023

Qualtrics Qualtrics stands above the rest as an AI-powered survey platform, empowering businesses to transform customer feedback into actionable insights. Its predictive analytics modelling allows businesses to identify trends and make decisions.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SugarCRM

DECEMBER 14, 2023

It can also help manufacturers: Assess risks Find trends Predict outcomes Evaluate customer satisfaction Enhance the decision-making process Types of Data Analytics There are various types of data analytics, each serving a different purpose. Below are some of the main types of data analytics.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

SurveySensum

OCTOBER 17, 2023

Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. It supports predictive analytics, which can show you key trends and patterns. Best Features Text and sentiment analytics software help users derive actionable insights from open-ended feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Helpt

FEBRUARY 14, 2024

Diagnostic Analytics : Moving a step further, diagnostic analytics seeks to understand why something happened. Predictive Analytics : This type uses statistical models and forecast techniques to understand the future. It involves more in-depth data mining and correlations.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Gainsight

JULY 16, 2021

Having those two abilities in your CS routine can help you uncover more precise and actionable insights. You will be fully informed with predictive analytics to know how likely a customer will renew through health scores, NPS , and usage data. It can also aid in making more data-driven decisions. How was that, Coach?

Predictive Analytics 40

Predictive Analytics Sports Start-ups Actionable Insights 40

SugarCRM

SEPTEMBER 26, 2023

Modern AI CRM solutions that are elevated with AI capabilities help companies to conduct customer behavior analysis and structure that data into appropriate responses that can automatically execute or propose next-step actions to the consumer of the information, namely your team members.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

Lumoa

SEPTEMBER 11, 2023

Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy. With the power of Lumoa’s predictive analytics capabilities, you will be in the driver’s seat when it comes to anticipating customer needs and trends.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy. With the power of Lumoa’s predictive analytics capabilities, you will be in the driver’s seat when it comes to anticipating customer needs and trends.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SugarCRM

OCTOBER 3, 2024

Predictive Analytics & Sales Intelligence Predictive analytics uses past customer data to forecast future behavior. Predictive analytics gives you the data to make proactive decisions. Sales Intelligence features let companies dive into their sales data and uncover key insights into sales activity.

CRM 26

CRM Predictive Analytics Sales Social Media 26

Zendesk

JANUARY 25, 2024

AI-powered call transcript analysis empowers call center managers to conduct thorough quality assessments, extract actionable insights, and tailor training programs effectively to improve agent performance and customer satisfaction. They extend the capabilities of your CX teams, allowing your business to do more with less.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Hodusoft

NOVEMBER 1, 2022

Moreover, it uses predictive analytics and customer profiling to equip agents with insights into customer preferences, behavior, sentiments, trends, etc. Drive actionable insights into agent-customer conversations through data analytics. Call center software allows CRM integration to facilitate this process.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Predictive Analytics CRM 52

SugarCRM

MAY 25, 2023

The Rise of Artificial Intelligence and Automation AI-powered CRM tools have gained traction, offering features such as predictive analytics, lead scoring, and chatbots. They can now analyze large volumes of customer data, identify patterns, and generate actionable insights. CRM platforms have come a long way.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

ECXO

JANUARY 13, 2025

Actionable Insight : Create customer journeys that feel unique to each individual. Use data and insights to offer products, services, and interactions that reflect customer preferences. Actionable Insight : Ensure your brand has clear, consistent communication at every touchpoint.

Customer Experience 156

Customer Experience Actionable Insights CX Predictive Analytics 156

Hodusoft

JUNE 7, 2024

Call center software eases the process by automatically gathering and analyzing data to prepare reports comprising actionable insights. Trends in Call Center Management AI and Automation AI and automation is transforming the industry by handling routine tasks and offering data driven insights.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SugarCRM

AUGUST 19, 2019

That’s why many manufacturers are now turning to a range of machine learning, predictive analytics, and automation tools to make sense of the numbers and help them turn data into powerful, actionable insights that can be used to predict sales and support needs, manage customer relationships and improve collaboration across the business.

Manufacturing 20

Manufacturing Sales CRM Predictive Analytics 20

eglobalis

JANUARY 13, 2025

This article compares AgentForce with its competitors, focusing on automation, real-time support, and predictive analytics. Additionally, well examine key implementation challenges and offer actionable insights for successful adoption.

AI 365

AI Sentiment Analysis Predictive Analytics E-commerce 365