SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. Heres why text mining is crucial across industries: Extracts Actionable Insights : Every day, around 328.77 million terabytes of data are created globally.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

SurveySensum

FEBRUARY 6, 2025

But are they living up to your expectations? While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. Lets start with Qualtrics. Is there any alternative that stacks up to QuestionPro and Qualtrics?

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

FEBRUARY 4, 2025

To Avoid Heavy Penalties: If your survey platform is not GDPR compliant, you may need to face a fine of up to 20 million or 4% of your global annual turnover, whichever is higher. The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI.

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Lets start with Qualtrics. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

InteractionMetrics

MARCH 27, 2025

When you look at how quickly advertising costs, introductory offers, sales pitches and tools add up, acquiring a new customer typically costs way more than retaining an existing one. According to Harvard Business Review , bumping up your retention by just 5% can boost profits by 25% to 95%. And the payoff is massive.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

Retently

AUGUST 5, 2024

Your journey to improved customer satisfaction and business growth starts here! Enterprises require extensive customization and in-depth analytics. These tools should provide the robust functionality needed to manage large volumes of feedback and gain deep insights into customer experiences.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

FEBRUARY 17, 2025

Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Real-time Reporting : Dashboards visualize findings, making it easy to monitor trends and take data-backed actions. Now, What Are the Key Features to Look for in a Text Analytics Tool?

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

InteractionMetrics

APRIL 17, 2025

It was built for organizations with the resources to manage layered feedback systems, not for lean teams that need quick, actionable customer feedback analysis. Medallia Medallia’s CX management software is a strong Qualtrics alternative for large companies that want real-time feedback and AI-powered insights.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Retently

JANUARY 13, 2025

Whether you want a sleek one-question format or a more detailed follow-up, the ability to tailor your surveys ensures they feel natural and engaging to your customers. Your CES tool needs to keep up. Automated Alerts and Follow-Ups Real-time feedback identifies issues, but automation ensures swift action.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

Retently

DECEMBER 10, 2024

QuestionPro has been a go-to for many, but the competition is heating up. With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Look for key features like customization, logic branching and real-time analytics.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. Let’s explore how AI is stirring up interest across the retail industry.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

CSM Practice

FEBRUARY 20, 2020

Insights and Actions. The customer success team has invested in mapping out available data to discover actionable insights into the customer base. Prescriptive playbooks and CTAs are generated in line with the insights gained from the data. Actionable Insights. Health Score.

Artificial Intelligence 52

Artificial Intelligence Actionable Insights Scorecard Predictive Analytics 52

Lumoa

SEPTEMBER 11, 2023

With this framework, you will be able to define exactly what is missing in your customer experience strategy and come up with steps to replace it. Compare your NPS and CSAT against those of your competition to see how you match up. This provides a great starting point. Take the example of an auto repair shop.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

With this framework, you will be able to define exactly what is missing in your customer experience strategy and come up with steps to replace it. Compare your NPS and CSAT against those of your competition to see how you match up. This provides a great starting point. Take the example of an auto repair shop.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Zendesk

AUGUST 2, 2021

Diagnostic analytics is examining and drilling down into the data to determine exactly why something occurred. Predictive: What’s going to happen? Predictive analytics is taking what you’ve learned about past sales and using it to gauge patterns and trends. This allows you to make educated predictions. Ease of use.

Sales 98

Sales Gaming Predictive Analytics Actionable Insights 98

SurveySensum

OCTOBER 17, 2023

We came up with some important criteria that helped us narrow down our search for customer feedback platforms for NBFCs. NBFC Customer Feedback Platforms Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Starting at $99 per month 4.7 (5) How We Evaluated the NBFC Customer Feedback Tool? Here you go.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Lets start with Qualtrics. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

VOZIQ

NOVEMBER 14, 2023

In this article, I talk about a strategic three-step action plan—a meticulously crafted AI-powered blueprint that empowers chief experience officers (CXOs) to navigate the complexities of customer retention and fuel unprecedented growth. It’s crucial, as it sets the stage for the subsequent actions leading to sustained growth.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

Zonka Feedback

DECEMBER 26, 2023

Like this write-up, we have also created lists of the top online survey tools , data collection tools , market research tools , anonymous feedback tools , customer feedback tools , voice of customer survey tools , and much more. You can sign up for a free 7-day trial or schedule a demo of the product to know more about it.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Gainsight

JULY 16, 2021

Have you ever started a new exercise routine? As things begin to open up, people are returning to gyms, yoga classes, and exercise clubs to create a level of health they lost during the COVID-19 pandemic shutdown. Even starting a new exercise regimen takes at least 30 days to make it part of a healthy habit. Absolutely!

Predictive Analytics 40

Predictive Analytics Sports Start-ups Actionable Insights 40

Zendesk

JANUARY 25, 2024

minutes out of one hour (17 percent of their time) working on post-call wrap-up. AI-powered call transcript analysis empowers call center managers to conduct thorough quality assessments, extract actionable insights, and tailor training programs effectively to improve agent performance and customer satisfaction.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Hodusoft

NOVEMBER 1, 2022

The term refers to a call center’s capability to resolve customer issues on the very first call, without requiring any follow-up. FCR provides insight into customer satisfaction and also helps in building customer loyalty. In such cases, most agents end up clueless leading to customer frustration and agitation.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Predictive Analytics CRM 52

Hodusoft

JUNE 7, 2024

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. Let’s get started! Outbound Communication Some also make outbound communication such as: Making sales calls Following up on customer inquiries Conducting surveys Providing proactive support 3.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SugarCRM

MAY 25, 2023

But what was once an island occupied only by your sales team, CRM use cases have grown beyond the sales org and started to be integral parts of your day-to-day marketing and customer service operations. In order to keep up with increasing customer demands, marketing and sales are turning to intelligent CRM platforms.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

ECXO

JANUARY 13, 2025

This 1990 comedy, directed by Chris Columbus and starring Macaulay Culkin as Kevin McCallister, is more than just a heartwarming story about a mischievous boy who ends up home alone during Christmas. Yes, you read that right Home Alone is a goldmine for CX insights. Now, how does this relate to customer experience?

Customer Experience 156

Customer Experience Actionable Insights CX Predictive Analytics 156

InteractionMetrics

MARCH 20, 2025

If feedback exists, these tools capture it, turning whispers and shouts alike into actionable insights. AI that thinks like your team : We prioritized software that uses AI to spot patterns humans might miss, so you can easily glean insights that might otherwise go overlooked. For a full quote, contact Genesys directly.

CX 52

CX Social Media Contact Center Compliance 52

eglobalis

JANUARY 13, 2025

This article compares AgentForce with its competitors, focusing on automation, real-time support, and predictive analytics. Additionally, well examine key implementation challenges and offer actionable insights for successful adoption.

AI 429

AI Predictive Analytics Sentiment Analysis E-commerce 429

SurveySensum

MARCH 7, 2025

With AI-powered text analytics software, healthcare providers can unlock hidden insights, enhance decision-making, and improve patient outcomes – all while reducing manual workload. Lets now understand the step-by-step process of implementing text analytics for health. But how do you get started? Lets dive in!

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. Let’s start with Qualtrics. It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52