Retently

JANUARY 13, 2025

Multi-Channel Support for Diverse Customer Touchpoints Customers interact with your business in many ways emails, live chat, mobile apps, social media, and more. Retently goes beyond traditional feedback collection by providing actionable insights that help businesses improve customer experiences in real-time.

Sentiment Analysis 116

Sentiment Analysis Net Promoter Score NPS Touchpoint 116

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI can also deliver recommended messaging based on these predictive customer insights.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Retently

NOVEMBER 27, 2024

Key Insight: Refining Operations for Long-Term Loyalty Here’s the secret sauce: refining your backend operations and customer touchpoints is just as important as your marketing efforts. By combining data with actionable insights, you can fine-tune your strategies to meet customer needs more effectively.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

Lumoa

NOVEMBER 21, 2023

Successful businesses using AI-powered tools Starbucks’ Predictive Analytics and machine learning tool called Deep Brew is one of the finest examples of the power of AI in customer feedback analysis and how it is transforming customer experience. Lumoa helps you to do it more methodically and fast by creating events.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

Retently

APRIL 5, 2024

It’s an environment where shoppers feel understood and valued at every touchpoint. Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. What sets an exceptional retail customer experience apart?

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Retently

DECEMBER 10, 2024

Look for key features like customization, logic branching and real-time analytics. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Includes AI-powered insights for deeper analysis of feedback trends and themes.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SugarCRM

NOVEMBER 24, 2022

Customer flight is a symptom of an organization’s inability to provide a compelling and consistent customer experience across all customer touchpoints and throughout the customer lifecycle. Improve customer success at scale with AI and predictive analytics. Harness customer data to reveal CX shortfalls.

Technology 40

Technology Technology CRM Predictive Analytics 40

Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

CSM Practice

FEBRUARY 20, 2020

Insights and Actions. The customer success team has invested in mapping out available data to discover actionable insights into the customer base. Prescriptive playbooks and CTAs are generated in line with the insights gained from the data. Actionable Insights. Health Score.

Artificial Intelligence 52

Artificial Intelligence Actionable Insights Scorecard Predictive Analytics 52

Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Mapping Out Different Touchpoints How does a consumer go from never having heard of your company to a loyal, repeat customer? This transformative arc is their customer (or buyer) journey.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Mapping Out Different Touchpoints How does a consumer go from never having heard of your company to a loyal, repeat customer? This transformative arc is their customer (or buyer) journey.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

VOZIQ

NOVEMBER 14, 2023

In this article, I talk about a strategic three-step action plan—a meticulously crafted AI-powered blueprint that empowers chief experience officers (CXOs) to navigate the complexities of customer retention and fuel unprecedented growth. In tandem, assess the operations of contact centers and marketing channels.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

SurveySensum

OCTOBER 17, 2023

Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. It supports predictive analytics, which can show you key trends and patterns. Best Features Text and sentiment analytics software help users derive actionable insights from open-ended feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

ECXO

JANUARY 13, 2025

Actionable Insight : Create customer journeys that feel unique to each individual. Use data and insights to offer products, services, and interactions that reflect customer preferences. Actionable Insight : Ensure your brand has clear, consistent communication at every touchpoint.

Customer Experience 156

Customer Experience Actionable Insights CX Predictive Analytics 156

SugarCRM

AUGUST 19, 2019

End users expect to have access to the full suite of fulfilment options from ordering online to in-store pickup, not to mention access to real-time inventory and support, and they’re making judgments at every touchpoint. How easy was it to place an order? Was it trackable? How long did it take to arrive? Was the packaging appealing?

Manufacturing 20

Manufacturing Sales CRM Predictive Analytics 20

InteractionMetrics

MARCH 20, 2025

If feedback exists, these tools capture it, turning whispers and shouts alike into actionable insights. AI that thinks like your team : We prioritized software that uses AI to spot patterns humans might miss, so you can easily glean insights that might otherwise go overlooked. Learn more at the Forsta website.

CX 52

CX Social Media Contact Center AI 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52