eglobalis

MARCH 30, 2025

Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds. Smart brands use social listening tools to monitor these platforms continuously, detecting spikes in positive or negative sentiment and responding on the fly.

AI 349

AI CX Sentiment Analysis Predictive Analytics 349

SurveySensum

APRIL 28, 2025

Take, for instance, a retail store like IKEA, where customers will find it difficult to locate products. But by direct feedback via surveys with social listening, you get both the structured scores and the unfiltered emotions, giving you a true 360 view of customer sentiment.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

MARCH 3, 2025

For example , an e-commerce fashion retailer can analyze trending hashtags like #SustainableFashion to anticipate customer interest in eco-friendly clothing. 100x faster social media insights! Enhance Experiences at Scale with Automated Actions Insights are only valuable if they lead to action.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Zendesk

JUNE 17, 2022

Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. In the case of your salt and pepper shakers, you could try to change the retail price of the product. Send actionable insights to decision-makers.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Execs In The Know

FEBRUARY 17, 2023

Both departments have historically been viewed as a cost center within their organization, but by working together to turn social media into a full-service channel, the number of actionable insights, conversions, customer saves, and cross-sell opportunities can be quantified to flip that perception on its head.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Retently

FEBRUARY 9, 2024

If you’re in retail, questions might target product quality, variety, and the shopping experience. It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service.

Customer Feedback 96

Customer Feedback Net Promoter Score Customer Satisfaction NPS 96

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85