Retently

NOVEMBER 27, 2024

Leveraging Social Media and Influencer Marketing 8. Use multiple platforms – social media, email, PPC, and more – to create a seamless experience for shoppers, meeting them where they are. For instance, if your social media ads perform better than email campaigns, double down on social.

Sales 152

Sales Social Media Predictive Analytics Start-ups 152

Retently

AUGUST 12, 2024

If you’re running an ecommerce or retail store, you probably already know how important it is to keep your customers happy. In this guide, we’ll walk you through the best NPS software for Ecommerce and Retail so you can pick the one that’s right for you and start making those customers smile! But how do you measure that happiness?

NPS 80

NPS Retail Net Promoter Score Touchpoint 80

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

SurveySensum

APRIL 28, 2025

However, a VoC program enables you to gather real-time feedback across multiple channels – surveys, reviews, social media, and direct interactions – to identify pain points and take proactive action. Take, for instance, a retail store like IKEA, where customers will find it difficult to locate products.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

C3Centricity

APRIL 2, 2018

No, if it is a department that integrates and analyses information from multiple sources, and then delivers actionable insights and recommendations. Thanks to social media and websites, the IoT (Internet of Things) and smart products, companies are inundated with information these days. Let me explain.

Social Media 110

Social Media Actionable Insights Start-ups Retail 110

C3Centricity

AUGUST 17, 2020

According to the latest global statistics, social media usage saw an increase of 21 per cent, and news consumption has risen by 36 per cent. Another study summarised on Forbes and run across 30 markets globally, shows that engagement has increased 61% over normal social media usage rates.

Social Media 118

Social Media Retail B2C Customer Service 118

InteractionMetrics

MARCH 13, 2025

You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. But, let’s be real, building and nurturing customer loyalty in retail isn’t a walk in the park. Let’s find out!

Customer Loyalty 52

Customer Loyalty Retail Social Media Touchpoint 52

Lumoa

DECEMBER 15, 2022

they could then write an informative blog post or create helpful social media content to attract more potential clients. You can collect VoC data through surveys like Capital Bank’s, social media monitoring, customer service interactions, or other qualitative sources. Social Media Analytics.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Then this guide is for you. Why Survey?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Then this guide is for you. Why Survey?

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

DECEMBER 18, 2024

Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! Compare Scores By Channels NPS surveys are sent through diverse channels like email, social media, mobile apps, SMS, and so on. a purchase or support call) provides actionable insights.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Logicalware

OCTOBER 20, 2021

It also prides itself on using the very latest technology and tools to deliver high-quality customer experiences for its diverse clients, including boutique hotels, software-as-a-service providers, global fashion brands and direct-to-consumer retailers. Customer experience is the key to success for us. The silo challenge.

Social Media 98

Social Media Start-ups Actionable Insights Retail 98

Retently

FEBRUARY 21, 2024

In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer.

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

C3Centricity

JULY 20, 2020

5 Not living up to your promises: In today’s connected world, false or exaggerated promises are quickly identified and shared on social media. But it does mean being available in the retail outlets that your target customers visit more often, whenever they are ready to buy. Pricing really is as simple as that. #9

Innovation 132

Innovation Start-ups Actionable Insights Retail 132

Zendesk

JUNE 17, 2022

Requests for help or information via your company’s social media accounts. Posts about your company and its products on social media. This process could involve compiling social media responses or sending customer satisfaction surveys via email or text. Send actionable insights to decision-makers.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Retently

MARCH 14, 2023

They are specifically designed to measure various areas of customer satisfaction and capture actionable insights for the brand to improve. Online retailers, social media platforms, and review websites have made it easy for customers to find and read reviews from various sources.

NPS 140

NPS Net Promoter Score Customer Satisfaction Customer Feedback 140

Retently

AUGUST 5, 2024

Because it provides clear, actionable insights into customer satisfaction and loyalty. Gain Actionable Insights : Advanced analytics and reporting features help you understand the “why” behind the scores, guiding your strategy and decision-making. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 105

NPS B2B Net Promoter Score Actionable Insights 105

C3Centricity

DECEMBER 3, 2018

Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. A 2016 Spencer Stuart Survey shows data analysis and insights are one of the three main areas where CMOs need the most development as a leader. However, there is still a lot of room for improvement.

Social Media 87

Social Media Start-ups CRM B2C 87

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. So, what exactly are these limitations?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

OCTOBER 9, 2024

An enterprise feedback management system is designed to gather, organize, and analyze feedback from multiple sources into a single platform, enabling businesses to take data-driven action based on the gathered data. This includes website surveys, in-app surveys , social media monitoring, live chat, and email surveys.

Omnichannel 52

Omnichannel Touchpoint Social Media Sentiment Analysis 52

Shep Hyken

NOVEMBER 11, 2022

You can easily use QR codes to drive customers to customer assistance sections on your website, social media channels, and other platforms. . Amazon, the leading online retail giant, provides a contactless return service through QR codes. QR codes for product exchange and return services .

Customer Service 57

Customer Service Social Media Hospitality Hospitality 57

C3Centricity

MAY 1, 2018

5 Not living up to your promises: In today’s connected world, false or exaggerated promises are quickly identified and shared on social media. But it does mean being in the retail outlets that your target customers visit more often. #10 Remember that insight development takes energy and time.

Innovation 88

Innovation Start-ups Retail Social Media 88

SurveySensum

MARCH 27, 2024

It encompasses a wide range of insights, including satisfaction levels, areas of improvement, preferences, and expectations. Customer feedback can be collected through surveys, reviews, social media interactions, direct conversations, and other channels.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

Retently

FEBRUARY 9, 2024

If you’re in retail, questions might target product quality, variety, and the shopping experience. It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service. Be transparent about the feedback process.

Customer Feedback 96

Customer Feedback Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

FEBRUARY 23, 2020

One easy way to improve your customer experience is by asking them what they think about your business, and transforming what they have to say into actionable insights so that you can act on it. Well, you can use a feedback analysis tool that can analyze your customer feedback at scale and turn it into actionable insights.

Customer Experience 52

Customer Experience Omnichannel Customer Feedback Actionable Insights 52

Aquire

JANUARY 26, 2022

But if you don’t turn them into actionable insights, they’ll just end up sitting around collecting (metaphorical) dust. By keeping these KPIs top of mind, you can make instant adjustments to tangibly improve your bottom line — all based on real insights, not instinct or intuition. . Social media engagement rate.

Social Media 52

Social Media NPS Net Promoter Score Retail 52

Taylor Reach Group

MAY 24, 2018

Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. See a lineup of leading retail experts in analytics, data science, data mining, eCommerce & marketing optimization for 2018. Is it possible to achieve churn reduction? Proving everything can happen. Learn from Fortune 500 companies and innovative start-.ups

Contact Center 48

Contact Center CX Healthcare Social Media 48

SurveySensum

JUNE 6, 2024

SurveySensum SurveySensum is an AI-enabled survey tool that enables users to create, launch, and analyze effective surveys across industries like B2B, NBFC, automotive, retail, SaaS, etc. It is known for helping businesses take relevant action on customer feedback that actually drives revenue. Include a mix of question types (e.g.,

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Zendesk

FEBRUARY 12, 2024

This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. It provides actionable insights and is especially useful for businesses looking to improve their customer personas and segmentation.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. You can launch any type of survey in less than 10 minutes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

JANUARY 12, 2024

This article aims to provide actionable insights into humanizing customer feedback processes. Using just standardized surveys might cause a gap in businesses like retail or healthcare where personalization is essential.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

SurveySensum

AUGUST 3, 2023

They guide you on how to leverage the gathered insights to improve your customer experience journey. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JULY 12, 2024

The survey tool is popular in industries like B2B, NBFC, automotive, retail, SaaS, etc. Once the feedback starts populating your dashboard, they will help you extract actionable insights from the data. The tool allows you to share your NPS survey across multiple channels including QR codes and social media.

NPS 52

NPS Start-ups Social Media CX 52