SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

JANUARY 17, 2024

Amazon, a retail giant, revolves around customer satisfaction and convenience, as stated in its mission: “to be Earth’s most customer-centric company.” Second, they follow up with a question seeking more details and allowing customers to attach screenshots, which adds actionable insights.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. They guide you on how to leverage the gathered insights to improve your customer experience journey. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

NOVEMBER 6, 2023

For example, you can ask questions about different aspects of your business such as customer support, your B2B product, your website or app, retail, etc. → ‘On a scale of 0-10, how likely are you to recommend us to friends and colleagues based on the quality of our product?’ But this is not the only question to ask in an NPS survey.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

NOVEMBER 13, 2023

The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance. The tool also triggers instant alerts in case of detractors – enabling you to take timely action.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

MAY 24, 2024

Yes, these questions can break or make your CX program – especially if you want to launch a CX program that gives you actionable insights and improves your business performance. It is known for taking action on customer feedback that ACTUALLY impacts your revenue. NPS or CES or CSAT? Where to launch the survey?

CX 52

CX Start-ups Actionable Insights Text Analytics 52

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JUNE 6, 2024

SurveySensum SurveySensum is an AI-enabled survey tool that enables users to create, launch, and analyze effective surveys across industries like B2B, NBFC, automotive, retail, SaaS, etc. It is known for helping businesses take relevant action on customer feedback that actually drives revenue. Is there a free survey tool?

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

AUGUST 28, 2024

H-E-B In a study conducted by Bond Brand Loyalty , H-E-B scored an 80% customer satisfaction mark, leaving behind well-known names in the food retailing industry like Walmart, Trader Joe’s, etc. H-E-B is a Texas-based supermarket chain that has been termed the “smartest supermarket” by Forbes itself.

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

SurveySensum

MARCH 14, 2024

Retail Customer Satisfaction Survey Questions How satisfied are you with your overall shopping experience today? Focus on actionable insights : Ask questions that will provide actionable insights to improve products, services, and customer satisfaction levels. But fret not!

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

SurveySensum

MARCH 15, 2024

You can generate a range of surveys for various industries, including retail, fintech, and SaaS. This gives you the ability to receive real-time analytics reports on your surveys, which you can use to better understand and, if needed, adjust your strategies. Examples of these surveys include NPS, CSAT, CES, SSI, and onboarding.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. You can launch any type of survey in less than 10 minutes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Retently

FEBRUARY 9, 2024

If you’re in retail, questions might target product quality, variety, and the shopping experience. It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

MARCH 27, 2024

Hence, customer feedback is a valuable source of actionable insights that can drive business growth and enhance overall competitiveness. Feedback Kiosks Feedback kiosks are physical stations strategically placed in locations such as retail stores, service centers, or public spaces to gather customer feedback.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

SurveySensum

JUNE 15, 2023

A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. After this, you can analyze the gathered feedback with SurveySensum’s Text Analytics Software. Now that you’ve calculated your CSAT Score, it’s time to understand if you have a good CSAT score or not.

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Hospitality 52

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy. Mission & Vision One quality all customers look for is reliability and consistency.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Using Lumoa lets you identify performance gaps and actionable insights in your customer experience strategy. Mission & Vision One quality all customers look for is reliability and consistency.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

DECEMBER 13, 2024

This customer feedback platform helps you create surveys like NPS, CES, CSAT , Product, Onboarding, CSI, etc, across industries like SaaS, Retail, Automotive, etc in order to derive insights and take relevant action for business growth. Advanced Text Analytics software to identify trending customer complaints.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. For example, consider a scenario where an online retailer collected NPS feedback from customers but neglected to follow up with them to address their concerns or express appreciation for their feedback.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

NOVEMBER 14, 2023

If you have a lot of qualitative data then consider using Text Analytics software. Tip 7: Use Feedback for Website Optimization Slow-loading websites cost retailers $2.6 Regularly analyze this feedback to identify recurring themes and prioritize actionable insights.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

Qualtrics

JUNE 20, 2019

There are more than 11,500 Post Office branches around the UK, making it the country’s largest retail network. With Qualtrics and its advanced text analysis software , we’re able to deliver plain-language recommendations to our branches. Instead, we’re able to surface to them actionable insights that make so much more sense.

CX 44

CX Hospitality Hospitality NPS 44

SurveySensum

MAY 19, 2023

For instance, a credit card company might have a different NPS score compared to retail banks or wealth management firms. Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights. Use text analytics to understand common themes in customer comments.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

SurveySensum

MARCH 14, 2025

They are often conducted in person at a location convenient for the participant, such as a home, office, or retail setting. This method is highly effective for gathering deep insights, as it allows for follow-up questions, observation of body language, and real-time clarification of responses.

Social Media 52

Social Media Non-Profits E-commerce AI 52