Lumoa

MARCH 31, 2021

In this article, we cover what actionable insights are, why they’re important, how to collect the information you want and some tips on taking action. What are Actionable Insights? The actionable insight would be to change the design of the survey and rephrase/change the question.

Actionable Insights 78

Actionable Insights NPS Net Promoter Score Customer Feedback 78

ECXO

JUNE 11, 2023

You will need to analyse real-world customers to get to the actionable insight you need. You will need to analyse real-world customers to get to the actionable insight you need. This has resulted in an increase in sales and customer satisfaction. Higher sales and a more loyal customer base. The result?

B2B 390

B2B B2C Touchpoint Customer Satisfaction 390

ECXO

DECEMBER 25, 2024

Happy customers are more likely to return and spend more, contributing to the bottom line in a way that chasing sales numbers alone can’t always achieve. Align marketing and sales strategies with customer-centric values. Why It Works: Customers who feel valued are more likely to stick around, providing higher lifetime value.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

Retently

NOVEMBER 27, 2024

Measuring Success: Metrics to Monitor Conclusion Did you know that global ecommerce sales are expected to hit a jaw-dropping $8.1 With the industry growing at lightning speed, brands face a golden opportunity to scale like never before – but it’s not as simple as setting up a website and waiting for sales to roll in. trillion by 2027

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

C3Centricity

OCTOBER 16, 2019

The last quarter of any year is a stressful time indeed, but this post on actionable insights is a must-read if you want to start 2020 ahead of the competition! The topic was “Insight into Action with Impact” One of the things that I loved about the workshop was that marketing was invited too.

Actionable Insights 69

Actionable Insights Legal Social Media Start-ups 69

eglobalis

SEPTEMBER 3, 2024

Everyone I spoke with offered different insights into these findings, suggesting numerous reasons why the platforms fall short: Perpetuating the fallacy that one number can tell a story and seeking to impress decision makers, platforms prioritise data presentation over actionable insights, to create ‘simple reporting’.

VOC 335

VOC CX Voice of the Customer Text Analytics 335

ECXO

DECEMBER 4, 2024

In contrast, customer success in manufacturing leans heavily on relationship-building, product reliability, and post-sales support. In contrast, manufacturing companies are more transactional, focusing on individual sales. The specific KPIs used may vary depending on the company’s goals, industry, and customer segment.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

Zendesk

AUGUST 2, 2021

The same is true when trying to build a sales team and a sales strategy without sales analytics. Just like understanding benchmarks and working through practice tests will help you tackle an AP exam, using sales analytics and analytics tools will help you boost sales numbers. What is sales analytics?

Sales 98

Sales Gaming Predictive Analytics Actionable Insights 98

Customer Think

MAY 27, 2024

The news Today, May 22 2024, SugarCRM and sales-i announced the acquisition of sales-i by SugarCRM. sales-i is leading provider of a revenue intelligence solution that helps businesses maximize their revenue and profitability. The acquisition comes nearly a year […]

Sales 64

Sales Actionable Insights Technology Technology 64

Intercom, Inc.

SEPTEMBER 25, 2018

The number of tools used by sales and marketing teams only continues to grow, and with that expansion of options, it is more crucial than ever that you ensure your budget and time is being spent on the right tools. The new Revenue Reports show your marketing and sales team the figures that matter. Now it’s easy.

Sales 91

Sales Actionable Insights Business Growth 91

CX Accelerator

JANUARY 7, 2019

The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work. You’d want to first build a machine learning model where you feed it thousands of customer interactions and tie those interactions back to success metrics like Net Promoters Score, Customer Satisfaction, or closed sales.

Machine Learning 275

Machine Learning AI CX Net Promoter Score 275

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Data security and compliance should be prioritised to protect sensitive customer information.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Totango

NOVEMBER 21, 2024

In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. The Evolution of Customer Success and Post-Sales Gone are the days when customer success was merely about putting out fires.

AI 62

AI Gaming Actionable Insights Sales 62

Intercom, Inc.

FEBRUARY 12, 2020

Customer support sessions for members of the Sales team are different. Our Sales team wants to learn how best to partner with our Support team to resolve customers’ questions faster. Capturing actionable insights. These insights have directly fueled the creation and improvement of our Support Academy course.

Engineering 193

Engineering Education Actionable Insights Sales 193

Totango

FEBRUARY 12, 2025

Enterprise customer health scores must capture these nuances and deliver actionable insights. Now is the moment to empower your team with the tools needed to centralize data, uncover actionable insights, and set new expectations. Navigate complex purchase decisions influenced by multiple stakeholders.

Actionable Insights 62

Actionable Insights Predictive Analytics AI Construction 62

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. But what more can an exceptional SaaS customer experience bring to the table?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

ECXO

OCTOBER 7, 2024

As the architect of experiences that go beyond the transactional, you have the ability to decode customer needs and desires, turning them into actionable insights that propel your organization forward. This synergy enhances the overall customer journey and ensures that insights and feedback are shared across the organization.

Customer Experience 373

Customer Experience CX Innovation Artificial Intelligence 373

SurveySensum

MARCH 10, 2025

Reporting and Actionable Insights Data means nothing without actionable insights. Reporting and Actionable Insights Data means nothing without actionable insights. Sale More and Market Efficiently 79% of high-performing sales teams use AI-powered insights to improve their strategies.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Comm100

APRIL 15, 2025

Customer support teams have never had more data at their fingertips yet turning that data into actionable insights remains one of the biggest challenges. But when it comes to understanding why customers churn, where agents need coaching, or which chats could have led to a sale, teams are still in the dark.

AI 52

AI Sentiment Analysis Actionable Insights Sales 52

Intercom

JANUARY 20, 2025

Whether scaling during peak demand, tailoring support for individual customers, or providing actionable insights, Fin helps you turn customer support into a competitive advantage. Find out more and get in touch with our Sales team here. Keen to get started?

Customer Service 91

Customer Service Compliance AI Education 91

Uniphore

NOVEMBER 17, 2021

When interacting with investors, firms must be transparent in their disclosures, fees and expenses, conflicts of interest and sales practice issues. To remain viable, investment firms must comply with a complex—and often changing—list of regulations established by the Securities and Exchange Commission (SEC). But not for machines.

Compliance 130

Compliance Actionable Insights AI Sales 130

SurveySensum

OCTOBER 28, 2024

When revenue starts to drop, traditional sales and marketing KPIs might give you a heads-up—but they fall short when it comes to explaining why. By setting clear, NPS-based objectives across departments—be it product development, customer service, or sales—you transform customer loyalty into a measurable target. Your next step?

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 29, 2024

So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations. With the help of advanced analytics in the customer service process, you can optimize and streamline your activities and improve your customer experience.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

SEPTEMBER 19, 2023

With the help of well-crafted questions, product owners and app developers can gather relevant and actionable insights from their users. They can analyze this data using an efficient customer feedback platform , and take data-driven action. This shows that asking the right questions in in-app surveys can be a game-changer.

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

Retently

OCTOBER 11, 2024

QA tools enable you to monitor interactions in real-time, automate support quality control, and provide actionable insights that ensure your team delivers a seamless experience every time. Seamless Reviews: Share Quality Assurance reviews with frontline teams quickly, allowing for actionable insights as soon as reviews are completed.

Retail 135

Retail Scorecard Sentiment Analysis Customer Service 135

Intercom, Inc.

APRIL 21, 2020

Key takeaway: “Once you have these segments, you can build the right product, set the right distribution and positioning, and match the right sales motion to each customer, while also refining your segments over time. Customer feedback strategy: How to collect, analyze and take action.

Customer Feedback 186

Customer Feedback Transportation Actionable Insights Customer Retention 186

Callminer

FEBRUARY 27, 2019

Assess the data under the lens of potential sales opportunities. Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. Insightful is everything that you didn’t know.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Intercom, Inc.

DECEMBER 8, 2020

Your CSAT score will impact sales and revenue, so a decline in this score should be considered a priority and quickly remedied. Effective reporting contextualizes customer behavior and feedback, so you can glean actionable insights from data to provide a more positive customer experience. Tickets completed.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

SurveySensum

OCTOBER 17, 2024

It is best to focus on omnichannel feedback collection and target deeper analysis to understand customer preferences and behavior with actionable insights. For instance, if the goal is to improve sales, then focus on the checkout page. You pick the one that has the most impact on your goal.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

Retently

AUGUST 3, 2023

Unlike customer service, which is serviced on a transaction basis (an after-service call or sales-rep interaction), customer experience is an end-to-end interaction, from content discovery to onboarding and online support. Customer Loyalty is Priceless.” – Jeffrey Gitomer When a transaction is done right, you make a sale.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

Totango

JANUARY 10, 2024

To support this growth and realign the organization, Madhavi explained how Waystar’s leadership team implemented a listen-and-learn approach that included tactically listening to their clients, gathering insights, cross-functionally sharing those insights, and then building a nurture strategy around them.

Sports 99

Sports Customer Satisfaction Sales Healthcare 99

Callminer

JUNE 3, 2019

That’s because even before these employees decide to pull the plug, their lack of engagement leads to reduced sales, subpar customer service, and more. So, what’s leading to this growing problem? Not only should the training process differ between organizations, it should also be modified to fit each agent’s unique needs.

Net Promoter Score 140

Net Promoter Score Contact Center Actionable Insights NPS 140

Hodusoft

SEPTEMBER 21, 2022

Furthermore, the call recording feature helps businesses prepare training material and identify areas to improve sales pitches. By tracking these metrics, a business can gain actionable insights on how to improve its outbound calling strategy. According to a survey , 80% of sales made by businesses require up to 5 follow-ups.

CRM 96

CRM Actionable Insights Business Growth Sales 96

Intercom, Inc.

MARCH 16, 2021

. “Keep open lines of communication with every customer-facing team so you can share critical insights that drive business growth” Your support team is in a unique position – you know your customers’ pain points, questions, and desires better than anyone else. Create a customer feedback loop. Quantitative data is meaningful.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Callminer

FEBRUARY 26, 2019

This is based on the level of incentives applied to attract new customers and a conservative estimate of associated sales and marketing costs. A conservative estimate of the cost of acquiring a new customer across all the main sectors in the survey is £300 per person. This represents 43.745 million people.

Customer Satisfaction 159

Customer Satisfaction Social Media Customer Survey Actionable Insights 159

Callminer

JULY 15, 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. How to Use SA to Close more Sales featuring JLodge. Employee Engagement Trends of 2019 featuring nGuvu. Can you Hear Me Now?

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Uniphore

JUNE 7, 2021

Agent assist can provide actionable insights in real-time, making it easier for agents to learn as they go, rather than being overwhelmed with information at the beginning of onboarding. Fewer errors, faster call resolutions and more sales — all without the hassle of endless onboarding. Guided workflows. The results?

Contact Center 147

Contact Center Actionable Insights Start-ups AI 147