CSAT.AI

NOVEMBER 17, 2022

It provides QA automation, AI-powered CSAT surveys and sentiment analysis integrated with live agent coaching to proactively improve customer service. The post Automation: What’s Missing in Your Customer Service Strategy appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Customer Service 127

Customer Service Sentiment Analysis Contact Center AI 127

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

OCTOBER 29, 2024

So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations. With the help of advanced analytics in the customer service process, you can optimize and streamline your activities and improve your customer experience.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

SEPTEMBER 24, 2024

The platform comes equipped with basic as well as advanced survey setting and analytics tools that help businesses of all sizes derive actionable insights from feedback that will impact their bottom line and boost revenue.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Start-ups 52

Zonka Feedback

DECEMBER 26, 2023

Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more. You can sign up for a free 7-day trial or schedule a demo of the product to know more about it.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

JULY 17, 2024

The use of advanced capabilities in understanding and meeting customer needs became a vital player behind Verizon’s NPS score and helped it extract actionable insights and take prioritized action on customer feedback. Take Prioritized Action That Will Impact Your Bottom Line The Most!

NPS 52

NPS Customer Loyalty Sentiment Analysis Actionable Insights 52

Execs In The Know

OCTOBER 14, 2024

Provides faster, more accurate insights AI customer feedback analysis allows organizations to identify and respond to customer information quickly. Rather than manually sorting through customer surveys or reviewing support tickets, AI can deliver actionable insights in real time. This resulted in a 9.44

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

SurveySensum

SEPTEMBER 19, 2024

Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. Gathering feedback is the first step – analysis comes next and matters the most to make data-driven decisions. SurveyMonkey SurveyMonkey is yet another great Zykrr alternative.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

JULY 31, 2024

The magic lies in the AI feedback loop – a complete game changer in the world of feedback analysis. This AI capability enables businesses to analyze your feedback to extract actionable insights, understand customer sentiments, and even gauge their emotions.

AI 52

AI Sentiment Analysis Actionable Insights Close the Loop 52

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Large volumes of qualitative data turn into actionable insights.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

NOVEMBER 27, 2023

With this, you’ll not only transform a myriad of comments, ratings, and suggestions into actionable insights but also know how to prioritize improvements based on diverse user perspectives. Challenge 6: Sentiment Analysis How do you know WHAT your users actually mean in their feedback, especially in open-ended feedback?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

Lumoa

NOVEMBER 21, 2023

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. Lumoa analyzes and detects the sentiment of customer feedback regardless of the language used. Swiftly turn insights into action: Focusing on actionable insights has never been easier.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

SEPTEMBER 14, 2020

Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. . Turn this feedback into actionable insights and make data-driven decisions to retain your customers and acquire new ones!

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Hodusoft

MARCH 22, 2024

Limited customer insights: HoduSoft’s CX solutions offer advanced analytics capabilities that provide actionable insights into customer interactions, sentiment analysis, and performance metrics.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Text & sentiment analysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? Text & sentiment analysis.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

AUGUST 9, 2022

And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. 5 – Text & Sentiment Analysis. Qualtrics offers sentiment analysis tools only on its advanced levels.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

OCTOBER 28, 2024

Customer Service: Actionable Insights for Resolution Efficiency If you use NPS as a case resolution KPI, you can track how many detractors are turned into promoters after communicating with customer support. Our platform gives you the tools you need at each step of the NPS KPI process, from making surveys to getting clear insights.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 4, 2024

This system organizes data into actionable insights, allowing businesses to respond promptly, track patterns, and make informed decisions to improve product and service and overall business performance. Analyzing Feedback Once feedback is collected, it must be analyzed to extract actionable insights.

Unstructured Data 52

Unstructured Data Social Media Sentiment Analysis Omnichannel 52

Lumoa

MARCH 12, 2023

Actionable insights and learnings that help your business grow. Its top features include sentiment analysis, text and speech analytics, personalized insights, real-time feedback, and machine learning. Its primary features include survey creation, sentiment analysis, social listening, and AI-powered insights.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. It also focuses on automating insights for faster decision-making. It also provides in-depth visualization and detailed segmentation reports.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Derive significant insights from customer feedback by utilizing text and sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

NOVEMBER 10, 2023

The Text Analytics software enables users to get actionable insights from open-ended feedback. It is designed to help businesses gain actionable insights from customer feedback data. Best Features It measures total web traffic and presents data effectively to derive actionable insights. per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

JULY 11, 2024

As opposed to a traditional survey builder, it can help you build surveys strategically and analyze them deeply with advanced tag analysis — allowing you to procure relevant feedback and granular insights. Thus, helping you make actionable decisions and close the feedback loop. Let us make the process simpler for you.

AI 52

AI Sentiment Analysis Machine Learning Social Media 52

InteractionMetrics

DECEMBER 10, 2024

With so many responses, its nearly impossible to process and glean actionable insights. Most AI tools write a summary of the themes, but the best action happens at the customer level. And yet, sentiment analysis is only one piece of the puzzle and not the most actionable piece. Go with ChatGPT. Try Gemini.

AI 52

AI Sentiment Analysis Actionable Insights Unstructured Data 52

SurveySensum

OCTOBER 9, 2024

Actionable and Data-Driven Insights : With an EFM system, you can automate the process of managing and analyzing thousands of feedback to extract actionable insights. This segmentation will allow the company to take targeted action.

Omnichannel 52

Omnichannel Touchpoint Social Media Sentiment Analysis 52

SurveySensum

SEPTEMBER 3, 2024

With Text and Sentiment Analysis software , all you have to do is: Train the system by reading a few comments and creating a few relevant categories. This detailed and analytical NPS report will help you gain a bird’s eye view of your customer’s sentiments, and give actionable insights into what needs to be done.

NPS 52

NPS Net Promoter Score E-commerce Actionable Insights 52

Zendesk

SEPTEMBER 21, 2023

Convosense.ai (Support) is an AI-powered conversation analytics platform that integrates with Zendesk to provide robust analytics, sentiment analysis, and actionable insights. NPS and Survey (Support) helps you to take the most out of your interaction with customers.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

SurveySensum

OCTOBER 4, 2023

SurveySensum SurveySensum is a robust survey tool tailored for the automotive industry, designed to transform customer feedback into actionable insights. Also, the text and sentiment analysis feature equips you to uncover sentiment trends and issues within customer feedback. Let’s dive into each tool here.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Beyond Philosophy

MAY 12, 2022

The insurance company uses AI to understand the sentiment along with acoustic analysis and then coaches agents on where to take that interaction and help that customer. Sentiment analysis is critical here. Then, with a single data hub, AI can access it for analysis.

Contact Center 78

Contact Center Sentiment Analysis AI Text Analytics 78

Lumoa

DECEMBER 15, 2022

After taking action on a suggestion, they thanked the original customer who made the entry. Most social media platforms offer analytics tools to help brands track mentions by geography, sentiment analysis (positive vs. negative), sentiment comparison over time or against competitors, and more. Social Media Analytics.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. According to the Global Voice and Speech Analytics report, the most popular applications for S peech Analytics tools include sentiment analysis, risk and fraud detection, call monitoring, and sales and marketing tools.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

SurveySensum

SEPTEMBER 30, 2024

The tool provides end-to-end CX solutions – from creating customized and multilingual surveys with DIY capabilities to gathering feedback via multiple channels and analyzing them with AI capabilities to derive actionable insights and make data-driven decisions.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SurveySensum

SEPTEMBER 15, 2023

5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5) 5) UserReport Easy to use In-depth analysis Diverse feedback method Free sign-up up available Contact them 4.5 (5) It uses gamification to encourage participation and gather valuable insights from B2B clients.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

JULY 27, 2022

The best part of the CES tool is that it lets you create intelligent reports and actionable insights in real-time. Text & sentiment analysis. SurveySensum lets you analyze the responses using text and sentiment analysis to understand the emotions and trends behind each response. . Best features.

Sentiment Analysis 52

Sentiment Analysis Start-ups Touchpoint Customer Survey 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

AUGUST 21, 2024

Contentsquare allows you to find actionable insights into how your users are behaving on your digital platforms, allowing decisions, improvements, and tests to be data-driven across the business. G2 Review : 4.5/5 However, choosing the right tool can be a challenge, but with SurveySensum, rest assured that you are at the right place.

Touchpoint 52

Touchpoint Sentiment Analysis AI Actionable Insights 52