Actionable Insights Sentiment Analysis Social Listening 
eglobalis
MARCH 30, 2025
This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. Crucially, real-time feedback isnt limited to explicit ratings or comments.
SurveySensum
MAY 30, 2025
Thats where sentiment analysis steps in. But when it comes to choosing the right sentiment analysis tool for your business, the market is flooded with them. So in this blog post, Ill walk you through a few of the best sentiment analysis tools out there. This way you both accuracy, speed, and scalability.
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SurveySensum
MARCH 3, 2025
Tracking Customer Sentiments The key to making informed business decisions is to understand how customers feel about your brand, product, or service and social media is a goldmine of customer opinions. Real-Time Sentiment Tracking: Brands can monitor sentiment trends over time and detect sudden shifts in perception.
SurveySensum
APRIL 28, 2025
But by direct feedback via surveys with social listening, you get both the structured scores and the unfiltered emotions, giving you a true 360 view of customer sentiment. Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise.
SurveySensum
MARCH 14, 2025
This can be done through surveys, focus groups, interviews, and social listening tools. But collecting data is just the beginning – analyzing it properly is what turns raw information into actionable insights. Poor analysis can lead to misinterpretation of trends.
eglobalis
JULY 31, 2024
These platforms provide deep insights into customer feedback and behaviour, enabling businesses to make data-driven decisions to improve CX. Social Media Management Tools Tools such as Hootsuite, Hubspot and Sprout Social among many players allow businesses to manage their social media presence, schedule posts, and track engagement metrics.
Lumoa
APRIL 28, 2024
Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.
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