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SentimentAnalysis and Emotion Detection Words carry emotions. Thats why SentimentAnalysis and Emotion Detection are critical in Conversational Analytics. Reporting and ActionableInsightsData means nothing without actionableinsights.
And not just that, you can analyze the data and extract actionableinsights to improve customer experience. . Text & sentimentanalysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? Sentimentanalysis .
Step 2: Applying AI & NLP Techniques Once the data is structured, the next step is applying AI and NLP to analyze and extract meaningful insights. Track patient sentiment over time to identify areas for improvement. Emotion analysis goes deeper to recognize frustration, anxiety, or satisfaction.
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