SurveySensum

OCTOBER 29, 2024

With the help of advanced analytics in the customer service process, you can optimize and streamline your activities and improve your customer experience. So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

MARCH 10, 2025

With the right text analytics software. What is Conversation Analytics? Conversational Analytics is the process of analyzing customer interactions – across chats, emails, call transcripts, surveys, and other communication channels – to extract insights, detect trends, and improve customer experience.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

SurveySensum

DECEMBER 2, 2024

Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors. They even connect your actions to specific goals, so you know you’re on the right track.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

FEBRUARY 6, 2025

Analytics and Reporting Qualtrics : Qualtrics provides advanced analytics and reporting features, including predictive analysis, text and sentiment analysis, and advanced statistical analysis (like regression, cluster, and correlation analysis).

CX 52

CX Sentiment Analysis Text Analytics AI 52

SurveySensum

APRIL 11, 2025

Then, analyze customer feedback with text analytics to find recurring themes. So, if multiple customers who experience slow response times also give a low score – thats one connection between the factor and the metric (correlation analysis). Numbers dont tell the whole story – customer sentiment does.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. Basic users cannot use these features as part of the analytics. How is SurveySensum different from Qualtrics and SurveyMonkey?

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MARCH 19, 2025

This feature streamlines the decision-making process by generating detailed, actionable reports, ensuring that teams focus on the most critical insights. By leveraging AI and machine learning to automate this process, you can uncover actionable insights and significantly reduce customer complaints. Which one to choose?

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

FEBRUARY 13, 2025

With SurveySensum leverage advanced sentiment analysis and text analytics to instantly decode customer emotions and pinpoint the key drivers behind your NPS score! To achieve the same, deep dive into the customers open responses and run text and sentiment analysis. Dont Just Measure NPSImprove It!

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Qualtrics Allows closed-loop follow-ups Collect data from different sources Generate real-time insights into CX Contact to know the pricing details 4.4 And not just that.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. SurveyMonkey SurveyMonkey is yet another great Zykrr alternative.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

JANUARY 16, 2025

It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights. Basic users cannot use these features as part of the analytics. How is SurveySensum different from Qualtrics and SurveyMonkey?

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Text Analytics. Text Analytics. Feedback analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

SEPTEMBER 24, 2024

The platform comes equipped with basic as well as advanced survey setting and analytics tools that help businesses of all sizes derive actionable insights from feedback that will impact their bottom line and boost revenue.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Text & sentiment analysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? Text classification.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 27, 2023

With this, you’ll not only transform a myriad of comments, ratings, and suggestions into actionable insights but also know how to prioritize improvements based on diverse user perspectives. Second, use tools like Text Analytics to spot feedback that’s too positive or negative. This gives a more honest picture.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Zonka Feedback

DECEMBER 26, 2023

Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more. Its predictive analytics modelling allows businesses to identify trends and make decisions. Go beyond words.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Beyond Philosophy

MAY 12, 2022

The insurance company uses AI to understand the sentiment along with acoustic analysis and then coaches agents on where to take that interaction and help that customer. Sentiment analysis is critical here. For example, Fleischaker says many companies use audio and speech analytics.

Contact Center 78

Contact Center AI Sentiment Analysis Text Analytics 78

SurveySensum

OCTOBER 4, 2023

SurveySensum SurveySensum is a robust survey tool tailored for the automotive industry, designed to transform customer feedback into actionable insights. Also, the text and sentiment analysis feature equips you to uncover sentiment trends and issues within customer feedback. Let’s dive into each tool here.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

SEPTEMBER 15, 2023

5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5) 5) UserReport Easy to use In-depth analysis Diverse feedback method Free sign-up up available Contact them 4.5 (5) When all the feedback is gathered in one place, you can analyze it with advanced Text Analytics.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Lumoa

NOVEMBER 21, 2023

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. Lumoa analyzes and detects the sentiment of customer feedback regardless of the language used. Swiftly turn insights into action: Focusing on actionable insights has never been easier.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

SEPTEMBER 3, 2024

Along with CX consultation, you also need to understand the process of NPS data analysis and how to track progress. NPS Text Analytics In an NPS survey , along with the standard NPS question, it is also important to add an open-ended question that allows customers to elaborate on their experience.

NPS 52

NPS Net Promoter Score E-commerce Actionable Insights 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. Yes Yes Starts at $99/month 4.6

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

JUNE 3, 2024

These are some of the basic questions but they can also make or break your CX program – especially when you are new to CX and want to launch a CX program that gives you actionable insights and improves your business performance. Now, this is where CX consultants come into the picture.

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Real-time feedback analysis gives you instant access to valuable feedback and enables prompt decision-making. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

NOVEMBER 10, 2023

The Text Analytics software enables users to get actionable insights from open-ended feedback. It is designed to help businesses gain actionable insights from customer feedback data. Best Features It measures total web traffic and presents data effectively to derive actionable insights.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

SEPTEMBER 30, 2024

LitmusWorld Features SurveySensum LitmusWorld Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

SurveySensum

NOVEMBER 13, 2023

Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. The tool also triggers instant alerts in case of detractors – enabling you to take timely action.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

AUGUST 21, 2024

Contentsquare allows you to find actionable insights into how your users are behaving on your digital platforms, allowing decisions, improvements, and tests to be data-driven across the business. G2 Review : 4.5/5 However, choosing the right tool can be a challenge, but with SurveySensum, rest assured that you are at the right place.

Touchpoint 52

Touchpoint Sentiment Analysis AI Actionable Insights 52

SurveySensum

SEPTEMBER 25, 2023

Listening to your customers will foster a sense of loyalty, and actionable insights will improve the customer experience. Automated Text Analytics: SurveySensum’s advanced text analytics capabilities come into play at this stage. Ready to boost the ROI of Video Marketing with feedback?

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

OCTOBER 17, 2023

Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. InMoment InMoment is a customer experience management solution that helps users understand the voice of their customers and derive actionable insights from qualitative and quantitative feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

SEPTEMBER 14, 2023

5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) 5) Mopinion Comprehensive Feedback User-Centric Insights Versatile Survey Campaigns Free trial available Starts at € 259 per month 4.1 (5) 5) Doorbell.io

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. Text and Sentiment Analysis: Turn those customer comments into gold.

CX 52

CX Customer Experience Social Media Text Analytics 52

Lumoa

AUGUST 8, 2023

Collecting survey responses is like gathering ingredients, but without proper analysis, the survey results are like raw ingredients that haven’t been cooked or seasoned yet. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights!

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights!

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52