Gainsight

JULY 30, 2024

Social Listening Social listening involves monitoring social media platforms to track conversations and mentions related to a brand. This allows businesses to measure customer sentiment in real time, providing insights into public perception and emerging trends.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

Zendesk

JUNE 17, 2022

Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. Send actionable insights to decision-makers. Conversations in online forums. Customer feedback management examples. Scattered information is hard to find and use.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. The platform empowers organizations to gather actionable insights, automate feedback collection, and integrate these insights seamlessly into their workflows.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Retently

FEBRUARY 9, 2024

It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service. Gathering actionable insights from open-ended feedback involves careful analysis to identify common themes, suggestions, and areas of concern.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

Hodusoft

OCTOBER 14, 2022

It also helps identify flaws, loopholes, and areas of improvement through social listening and analytics. These reports offer actionable insights to improve the performance of your call center as well as the customer experience. Leverage data analytics to improve customer experience. to generate reports.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Lumoa

MARCH 12, 2023

Actionable insights and learnings that help your business grow. Its primary features include survey creation, sentiment analysis, social listening, and AI-powered insights. The result? Benefits of using a customer experience platform CX platforms benefit your business in many ways.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

SurveySensum

SEPTEMBER 25, 2023

These are real-time insights that can be used to make immediate changes to your content strategy. Many companies are now leveraging social listening to track keywords and brand mentions. Listening to your customers will foster a sense of loyalty, and actionable insights will improve the customer experience.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

InteractionMetrics

MARCH 20, 2025

How We Picked In order to make the cut, each piece of software on the list needed to include at least 3 out of 5 of the following features: Omnichannel listening : Beyond collecting customer feedback from surveys, the best software lets you track every interaction, from heated support calls to subtle shifts in customer behavior on your app.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

SEPTEMBER 14, 2020

Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Listen to your customers with a comprehensive VOC program and analyze their feedback lucratively. For all the insightful feedback that you receive, review it.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Execs In The Know

FEBRUARY 17, 2023

Both departments have historically been viewed as a cost center within their organization, but by working together to turn social media into a full-service channel, the number of actionable insights, conversions, customer saves, and cross-sell opportunities can be quantified to flip that perception on its head.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

SurveySensum

JUNE 29, 2023

Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends. By doing these, you can see a direct boost in customer satisfaction. But How Can You Understand Customers’ Needs and Expectations?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Zendesk

OCTOBER 20, 2023

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. This helps you identify where you’re successful and where you need to improve.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Sprinklr

SEPTEMBER 9, 2021

Many modern brands recognize the importance of capturing customer feedback from social media and other digital channels, but, at the same time, their social listening strategies still fall short of their potential. The right tool will help you: Quickly grow your business with insights. Improve your customers’ experiences.

Social Listening 110

Social Listening AI Social Media CXM 110

SurveySensum

MARCH 14, 2025

This can be done through surveys, focus groups, interviews, and social listening tools. But collecting data is just the beginning – analyzing it properly is what turns raw information into actionable insights. The key here is to use multiple data sources to get a well-rounded view of your market.

Social Media 52

Social Media Non-Profits E-commerce AI 52

SurveySensum

JANUARY 13, 2025

Lets look at how you can use technology to capture this indirect feedback: Social Media Insights: On platforms like Twitter, Instagram, and Facebook, there are customer opinions in the form of likes, comments, and mentions. By combining social media insights with other metrics, you gain a broader view of your brand perception.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52