eglobalis

JULY 31, 2024

Customer Experience Management (CXM) Software Tools like Qualtrics and Medallia as the leaders of this sector help manage and analyse customer interactions across different touchpoints. These platforms provide deep insights into customer feedback and behaviour, enabling businesses to make data-driven decisions to improve CX.

Customer Experience 430

Customer Experience Social Media Predictive Analytics AI 430

Sprinklr

JULY 22, 2021

However, even for brands that are incorporating omni-channel listening strategies across social platforms, review sites, and other digital channels, there are a number of challenges. Step 2: Understand intent to create quick and actionable insights. Which of these challenges look familiar to you?

Unstructured Data 98

Unstructured Data Social Media Artificial Intelligence Actionable Insights 98

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. The platform empowers organizations to gather actionable insights, automate feedback collection, and integrate these insights seamlessly into their workflows.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Lumoa

MARCH 12, 2023

Having a full view of customers across all touchpoints and from every channel means that you can better understand customer needs, preferences, and behaviors. Actionable insights and learnings that help your business grow. Having a 360-degree view of customers across all touchpoints means you can understand them better.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

Retently

FEBRUARY 9, 2024

It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service. Gathering actionable insights from open-ended feedback involves careful analysis to identify common themes, suggestions, and areas of concern.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

InteractionMetrics

MARCH 20, 2025

How We Picked In order to make the cut, each piece of software on the list needed to include at least 3 out of 5 of the following features: Omnichannel listening : Beyond collecting customer feedback from surveys, the best software lets you track every interaction, from heated support calls to subtle shifts in customer behavior on your app.

CX 52

CX Social Media Contact Center Compliance 52

Hodusoft

OCTOBER 14, 2022

A contact center is a touchpoint for customers, and every business needs to deliver a positive customer service experience. It also helps identify flaws, loopholes, and areas of improvement through social listening and analytics. Post-sales issues. Complaints, etc. Post-sales follow-up. Market research. Promotion, etc.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52