eglobalis

AUGUST 19, 2024

Lack of Actionable Insights or Simply Too Few The simplicity of NPS does not provide detailed reasons behind customer ratings. Companies often struggle to translate NPS scores into specific actions that can address customer concerns or enhance satisfaction.

NPS 440

NPS Net Promoter Score VOC Actionable Insights 440

SurveySensum

MARCH 3, 2025

Social Media Text Analytics. But, what is it, and how does it work for social media monitoring? What is Social Media Text Analytics? Lets now understand how social media text analytics helps monitor social media. How Text Analytics Help Brand in Social Media Monitoring?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

eglobalis

JUNE 27, 2024

Insights from these teams at companies like Salesforce, DHL, and Walmart highlight trends and areas for improvement. Data analytics is critical for processing vast amounts of information to uncover patterns and actionable insights. Conduct comprehensive research to understand the full scope of the customer journey.

Customer Experience 455

Customer Experience Net Promoter Score VOC Government 455

ECXO

DECEMBER 25, 2024

Example Action: Use tools like customer journey mapping software or feedback surveys to visualize and refine key interactions. Actively Collect and Leverage Customer Feedback What to Do: Use surveys, social media listening, customer reviews, and even interviews to gather insights.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

ECXO

JULY 29, 2024

Insights from teams at firms like IBM, FedEx, and Target highlight trends and areas for improvement. Data Analytics : Processing vast amounts of information to uncover patterns and actionable insights. Real-Time Customer Data Platforms (CDPs) : Integrating data from various touchpoints to offer a unified view of the customer.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

Uniphore

JUNE 22, 2021

You listen to your customers on social media. They have made your call center a glass house on social media. Yet, beneath these videos and comics is a wellspring of actionable insights. They have made your call center a glass house on social media. Check it out! Check it out!

Social Media 219

Social Media Contact Center Entertainment Actionable Insights 219

Lumoa

MARCH 31, 2021

In this article, we cover what actionable insights are, why they’re important, how to collect the information you want and some tips on taking action. What are Actionable Insights? The actionable insight would be to change the design of the survey and rephrase/change the question.

Actionable Insights 78

Actionable Insights NPS Net Promoter Score Customer Feedback 78

Customer Think

JULY 17, 2023

At the end of 2022, nearly two-thirds of marketers agreed that social listening had increased in value over the past year, according to Hootsuite. Social listening involves extracting and analysing publicly available information from social media channels, allowing a brand marketer to get closer to […]

Social Listening 94

Social Listening Actionable Insights Social Media 94

Callminer

FEBRUARY 19, 2020

Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. Rapidly multiplying customer service fronts such as social media and real-time chat present ample opportunity for growing businesses to satisfy their clients’ needs more effectively.

Artificial Intelligence 287

Artificial Intelligence Social Media Innovation AI 287

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. On social media, the answer is a resounding yes.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

C3Centricity

OCTOBER 16, 2019

The last quarter of any year is a stressful time indeed, but this post on actionable insights is a must-read if you want to start 2020 ahead of the competition! The topic was “Insight into Action with Impact” One of the things that I loved about the workshop was that marketing was invited too.

Actionable Insights 69

Actionable Insights Legal Social Media Start-ups 69

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Improve the omnichannel experience Real-time data enables businesses to provide a seamless omnichannel experience for customers.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. 80% to 90% of business data is unstructured – hidden in emails, customer reviews, social media posts, support tickets, and more.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Uniphore

JUNE 15, 2021

You’re listening to your customers on social media—and taking steps to improve their experience—but what about your customer service employees? What Your Call Center Agents Rant About on Social Media. and the 7 Surprising CX Insights They Reveal. Call Center Life. High Stress. High Stakes. Register Now.

Social Media 162

Social Media CX Contact Center Actionable Insights 162

SurveySensum

MARCH 10, 2025

Simply put, it turns everyday conversations into actionable data – helping brands deliver more personalized and efficient customer experiences. Businesses today handle millions of customer interactions daily, across emails, live chats, call centers, and social media. How Does Conversation Analytics Work?

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

SurveySensum

OCTOBER 17, 2024

By closely analyzing customer feedback – be it through surveys, reviews, or social media comments – companies can gain deep insights into how customers feel about their products or services. This includes survey responses, customer reviews, social media mentions, and other similar feedback channels.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

Execs In The Know

FEBRUARY 17, 2023

Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

SurveySensum

JANUARY 20, 2025

From social media reviews to survey responses, customer data is everywhere. Thats where sentiment analysis comes in – turning raw feedback into actionable insights. Thats where sentiment analysis comes in – turning raw feedback into actionable insights. So, is it worth the investment?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

Callminer

FEBRUARY 27, 2019

Save your reputation by keeping an eye on social media. Social media has made negative experiences much more dangerous for companies as the reach of criticism is magnified. Focus on gathering ‘actionable insights.’. To make sense of your customer data, getting actionable insights is essential.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Hodusoft

DECEMBER 26, 2024

Equipped with smartphones, they would rather prefer to send text messages, instant messages, emails, or engage through webchat or social media. Social Media A decade ago, customer service through social media was something BPOs could never fathom. phone, chat, social media).

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Retently

NOVEMBER 27, 2024

Leveraging Social Media and Influencer Marketing 8. Use multiple platforms – social media, email, PPC, and more – to create a seamless experience for shoppers, meeting them where they are. For instance, if your social media ads perform better than email campaigns, double down on social.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

SurveySensum

MARCH 19, 2025

By leveraging AI and machine learning to automate this process, you can uncover actionable insights and significantly reduce customer complaints. Also, unlike Qualtrics and Microsoft Forms, SurveySensums text analytics software comes with the free plan and the free version. All of this is included at no extra cost! Which one to choose?

Text Analytics 52

Text Analytics Social Media AI Actionable Insights 52

SurveySensum

FEBRUARY 17, 2025

In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Are you still analyzing your customer feedback manually? So whats the solution here?

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Qualtrics

MAY 22, 2019

In an age when many consumers grew up using smart phones and social media, it is becoming increasingly important to use social media in your customer experience efforts. In order to create an extensive overall customer and brand experience , companies must utilize customer service best practices in social media.

Social Media 40

Social Media Entertainment Education Actionable Insights 40

InteractionMetrics

MARCH 13, 2025

You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

SurveySensum

OCTOBER 29, 2024

So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations. With the help of advanced analytics in the customer service process, you can optimize and streamline your activities and improve your customer experience.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Zendesk

NOVEMBER 1, 2021

Consumers today are interacting with brands via various touchpoints—social media, chat, phone, in-store, and so on. Look for a CRM that tracks customer interactions at every touchpoint, whether that’s a social media message or a one-hour phone call with the support team. Invest in a good CRM. Provide valuable reports.

Social Media 98

Social Media CRM Artificial Intelligence Touchpoint 98

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. However, their social media monitoring services are an add-on rather than an included feature, which may be a drawback for some businesses.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Callminer

FEBRUARY 26, 2019

Staying on top of customer surveys, social media interactions, and more, are all ways to develop actionable insight that can be used to proactively measure the customer journey – and, in doing so, improve the overall customer experience.

Customer Satisfaction 159

Customer Satisfaction Social Media Customer Survey Actionable Insights 159

Retently

AUGUST 3, 2023

It’s based on the concept of social proof , which is a psychological phenomenon where people assume the action of others in an attempt to reflect the correct behavior. For example, if you want to deliver a great customer experience, you need to reach them through multiple channels – be it live chat, phone call, email or social media.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

C3Centricity

APRIL 2, 2018

No, if it is a department that integrates and analyses information from multiple sources, and then delivers actionable insights and recommendations. Thanks to social media and websites, the IoT (Internet of Things) and smart products, companies are inundated with information these days. Let me explain.

Social Media 110

Social Media Actionable Insights Start-ups Retail 110

Intercom, Inc.

JUNE 14, 2022

A CRM platform benefits your brand by allowing you to deliver service and value to customers as they connect with you in your store, on your website, over the phone, or via social media. It also makes it more likely that brand advocates and ambassadors will post about your products on social media or leave glowing reviews online. .

Customer Relationship Management 118

Customer Relationship Management Customer Relationship CRM Social Media 118

Zendesk

JANUARY 30, 2023

Customer sentiment analysis is when a company uses automation to examine feedback left by customers in surveys, social media posts, and so on. Social media monitoring While this can be done manually, using customer service support software can be quite helpful here. What is customer sentiment analysis?

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

SurveySensum

OCTOBER 24, 2024

Create an omnichannel feedback collection with SurveySensum’s multiple feedback collection channels that include, emails, WhatsApp, QR scans, social media, etc. Now, no feedback will be left behind! Launch Short & Engaging Email Signature Surveys With SurveySensum!

Outlook 52

Outlook Social Media Omnichannel Actionable Insights 52

Fonolo

MAY 24, 2018

Let’s face it: Customers are everywhere: mobile, social media, live chat, on the phone, and they often use multiple platforms to resolve a single issue. Interact with customers on social media (what piques their interest?). How can this be done? Conduct customer surveys (find the root cause of long hold times).

Social Media 87

Social Media Contact Center Actionable Insights Customer Survey 87

Lumoa

DECEMBER 15, 2022

they could then write an informative blog post or create helpful social media content to attract more potential clients. You can collect VoC data through surveys like Capital Bank’s, social media monitoring, customer service interactions, or other qualitative sources. Social Media Analytics.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

SurveySensum

FEBRUARY 6, 2025

Also, the customer support team is also available via chat support, social media channels, email, and 24*7 support with 2-hour SLA globally. AI-Enabled Text Analytics The AI text analytics software swiftly identifies top customer issues and sentiments from open-ended feedback , providing actionable insights in a prioritized manner.

CX 52

CX Sentiment Analysis Text Analytics AI 52