SurveySensum

OCTOBER 17, 2024

By closely analyzing customer feedback – be it through surveys, reviews, or social media comments – companies can gain deep insights into how customers feel about their products or services. It helps you decode the true potential of customer data and open up new growth avenues.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

C3Centricity

OCTOBER 16, 2019

The last quarter of any year is a stressful time indeed, but this post on actionable insights is a must-read if you want to start 2020 ahead of the competition! The topic was “Insight into Action with Impact” One of the things that I loved about the workshop was that marketing was invited too.

Actionable Insights 69

Actionable Insights Legal Social Media Start-ups 69

SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. 80% to 90% of business data is unstructured – hidden in emails, customer reviews, social media posts, support tickets, and more.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

SurveySensum

APRIL 28, 2025

However, a VoC program enables you to gather real-time feedback across multiple channels – surveys, reviews, social media, and direct interactions – to identify pain points and take proactive action. Find hidden insights, address pain points, and deliver experiences that stand out! The impact?

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Retently

NOVEMBER 27, 2024

Leveraging Social Media and Influencer Marketing 8. With the industry growing at lightning speed, brands face a golden opportunity to scale like never before – but it’s not as simple as setting up a website and waiting for sales to roll in. Personalizing the Customer Journey 3. Expanding Revenue Channels 4. trillion by 2027 ?

Sales 150

Sales Social Media Predictive Analytics Start-ups 150

Callminer

FEBRUARY 27, 2019

Save your reputation by keeping an eye on social media. Social media has made negative experiences much more dangerous for companies as the reach of criticism is magnified. Focus on gathering ‘actionable insights.’. To make sense of your customer data, getting actionable insights is essential.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

DECEMBER 30, 2024

Lets uncover them together, but lets start with what this platform is. Built from the ground up around the Accounts Experience methodology, CustomerGauge offers B2B brands guidance for customer surveying and revenue growth, among other things. What is CustomerGauge? Source: G2 , CustomerGauge Review, Sep 11, 2024 2.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

MARCH 19, 2025

No additional training is required to get started. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Qualtrics vs Microsoft Forms: Comparison Both Qualtrics and Microsoft Forms offer several features and tools to analyze the user experience and drive growth.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

FEBRUARY 17, 2025

In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Reduce manual effort and speed up decision-making. So whats the solution here?

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Retently

AUGUST 3, 2023

If your competitors follow up on your move and reduce their prices by 25%, users would have no problem switching, again. When you deliver positive customer experiences, you motivate users to share their positive experiences via social media channels and encourage them to talk about your brand to people in their social circle.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

SurveySensum

OCTOBER 24, 2024

However, overly lengthy surveys often get ignored or end up in the spam folder. Create an omnichannel feedback collection with SurveySensum’s multiple feedback collection channels that include, emails, WhatsApp, QR scans, social media, etc. Log in or sign up to authenticate. Are you leveraging email surveys effectively?

Outlook 52

Outlook Social Media Omnichannel Actionable Insights 52

C3Centricity

APRIL 2, 2018

No, if it is a department that integrates and analyses information from multiple sources, and then delivers actionable insights and recommendations. Thanks to social media and websites, the IoT (Internet of Things) and smart products, companies are inundated with information these days. Let me explain. Invaluable!

Social Media 110

Social Media Actionable Insights Start-ups Retail 110

InteractionMetrics

MARCH 13, 2025

You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. Interaction Metrics company handles everything from start to finish. They also provide actionable insights rather than just data.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Qualtrics

MAY 22, 2019

In an age when many consumers grew up using smart phones and social media, it is becoming increasingly important to use social media in your customer experience efforts. In order to create an extensive overall customer and brand experience , companies must utilize customer service best practices in social media.

Social Media 40

Social Media Entertainment Education Actionable Insights 40

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency. The tool also provides end-to-end CX consultation, implementation support, and onsite support, ensuring that you can get started easily all within the same costs, with no hidden pricing!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

FEBRUARY 6, 2025

But are they living up to your expectations? Lets start with Qualtrics. The CX experts will help you with advanced analysis and provide you with a well-formed action plan by extracting insights from feedback and all of this will be aligned with your business goals and KPIs. Are they helping you meet your CX goals?

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. Getting Started. However, how VoC data is collected, analyzed, and acted upon has changed.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

Zendesk

JANUARY 30, 2023

And what’s especially troubling about customer sentiment is that about 20 percent of all support interactions end up being stressful and downright infuriating for consumers. Customer sentiment analysis is when a company uses automation to examine feedback left by customers in surveys, social media posts, and so on.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

Sprinklr

OCTOBER 7, 2021

To stay relevant in a complex social landscape, brands need to know how they stack up against the market and gather information on other brands’ strategies. This can leave your social strategy lagging and ineffective. You need actionable, data-driven insights. Get started with competitive benchmarking.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

C3Centricity

JULY 20, 2020

But I ask myself how often we fail merely because we give up too quickly? This was a follow up to another popular post on what a customer-first strategy is, and what it isn’t. In the full post (which you can read by clicking the above link) you can also find suggested actions for each of them. Just never give up!

Innovation 132

Innovation Start-ups Actionable Insights Retail 132

Zendesk

MARCH 31, 2021

Social media posts. Or, it can be indirect , such as a comment on social media that wasn’t addressed to the company. Social media posts about how great (or not great) a product or experience was. Before you start collecting customer feedback, the first step is to start with your why, Toister says.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

Retently

AUGUST 5, 2024

Your journey to improved customer satisfaction and business growth starts here! These tools should provide the robust functionality needed to manage large volumes of feedback and gain deep insights into customer experiences. Understanding NPS Let’s start with what is NPS. Scalability As businesses grow, their needs evolve.

NPS 103

NPS B2B Net Promoter Score Actionable Insights 103

C3Centricity

AUGUST 17, 2020

Up until the covid-19 virus hit across the globe, almost every single organisation, big or small, recognised the importance of satisfying their customers. According to the latest global statistics, social media usage saw an increase of 21 per cent, and news consumption has risen by 36 per cent. But will it make them act?

Social Media 118

Social Media Retail B2C Customer Service 118

Retently

MAY 25, 2022

When a customer first starts using your product, their focus is often more on finding their way around and getting things set up than helping you improve. The second is to follow up after you receive their NPS rating with an email asking for quick and simple feedback. Your Customers Are Not Receiving the Right Questions.

NPS 135

NPS Net Promoter Score Start-ups Close the Loop 135

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Whatsapp Surveys Starts at $99/month 4.7 Whatsapp Surveys Starts at $99/month 4.7 So, what exactly are these limitations? Check their flexible pricing here.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Zendesk

JUNE 17, 2022

Pop-up UI (ease of use) or user experience (UX) surveys. Requests for help or information via your company’s social media accounts. Posts about your company and its products on social media. That loop starts and ends with customer interaction and includes five stages: Gather customer feedback.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Logicalware

OCTOBER 20, 2021

We caught up with Jordan Patel, Newstel’s Customer Service and Sales Manager, to hear why Puzzel was the best fit. Newstel delivers round-the-clock customer support for its clients via voice, email, live chat, social media and WhatsApp. There wasn’t any back-up or fail-safe if the system went down,” Jordan explained.

Social Media 98

Social Media Start-ups Actionable Insights Retail 98

InteractionMetrics

MARCH 27, 2025

When you look at how quickly advertising costs, introductory offers, sales pitches and tools add up, acquiring a new customer typically costs way more than retaining an existing one. According to Harvard Business Review , bumping up your retention by just 5% can boost profits by 25% to 95%. And the payoff is massive.

Customer Retention 52

Customer Retention Net Promoter Score NPS Predictive Analytics 52

Retently

MARCH 14, 2023

So, let’s get started. Product Reviews vs. NPS Surveys: Key Differences Both product reviews and NPS surveys provide valuable insights into how consumers perceive a company’s products. They are specifically designed to measure various areas of customer satisfaction and capture actionable insights for the brand to improve.

NPS 137

NPS Net Promoter Score Customer Satisfaction Customer Feedback 137

SurveySensum

APRIL 16, 2025

Lets get started. By integrating responses with CRM records, you can track sentiment, segment audiences, and automate follow-ups. Why CRM Surveys Are a Must-Have (Not Just a Nice-to-Have) 74% of CRM users say they unlock better access to customer data, while 64% swear by their power to level up relationship management.

CRM 52

CRM Customer Feedback NPS Touchpoint 52

Retently

JANUARY 13, 2025

Whether you want a sleek one-question format or a more detailed follow-up, the ability to tailor your surveys ensures they feel natural and engaging to your customers. Multi-Channel Support for Diverse Customer Touchpoints Customers interact with your business in many ways emails, live chat, mobile apps, social media, and more.

Sentiment Analysis 119

Sentiment Analysis Net Promoter Score NPS Touchpoint 119

Retently

FEBRUARY 21, 2024

In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer.

Social Media 78

Social Media Engineering Customer Acquisition Retail 78

Ameyo Callversations

SEPTEMBER 14, 2021

Workflows empower the work starting from the start to end and enable a better-coordinated effort to smoothen processes and work simultaneously. A contact center helps make customer interactions smoother across various channels, including messaging, email, voice, video, web chat, social media, and more.

Contact Center 92

Contact Center Data Entry Invoicing Social Media 92

Hodusoft

JANUARY 8, 2025

In the beginning we started with a quote that said microfinance is one of the most promising and cost-effective tools in the fight against global poverty. This includes integrating traditional methods like in-person interactions with modern digital platforms such as mobile apps, websites, and social media.

Contact Center 52

Contact Center Finance Customer Satisfaction Transportation 52

Totango

MARCH 6, 2020

Social media messaging. In follow up to the introduction of new product features. In order to capture this vital data and arrange it into actionable information, you need customizable, flexible customer success software. Create a free trial account to get started today. Some indirect feedback channels are: .

Voice of the Customer 93

Voice of the Customer VOC Social Media Actionable Insights 93

C3Centricity

DECEMBER 3, 2018

Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. Or perhaps it’s because they have hesitated starting and now feel left behind; they just don’t know where to begin. Those are numbers that would make any CEO sit up and take notice!

Social Media 87

Social Media Start-ups CRM B2C 87