Remove Actionable Insights Remove Social Media Remove Text Analytics
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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

Similarly, Oracle has been using its Oracle Text Analytics tool since 2015 to analyze customer feedback from surveys, social media, and reviews. Your company can use sentiment analysis to monitor social media, reviews, and customer feedback, enabling you to address concerns and improve brand perception.

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Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. However, first, you have to know where to look!

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Actionable Insights: What, Why and How

Lumoa

In this article, we cover what actionable insights are, why they’re important, how to collect the information you want and some tips on taking action. What are Actionable Insights? The actionable insight would be to change the design of the survey and rephrase/change the question.

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What is Voice of the Customer? 25 Experts Give Best Practices

Callminer

Save your reputation by keeping an eye on social media. Social media has made negative experiences much more dangerous for companies as the reach of criticism is magnified. Focus on gathering ‘actionable insights.’. To make sense of your customer data, getting actionable insights is essential.

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What is Customer Feedback Analytics and Why Your Business Needs It

SurveySensum

73% of consumers across the globe expect companies to understand their unique expectations and needs — Customer Feedback Analytics is the key to it! This is where customer feedback analytics solutions come in. Customer feedback analytics is the process of gathering, analyzing, and interpreting customer feedback.

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What is Voice Feedback and How can You Generate Customer Insights From it?

Lumoa

In this article, we’ll explain what voice feedback is and how you can easily generate customer insights from your customer calls. Organizations often collect customer feedback from multiple sources such as social media, emails, chat, surveys or reviews. What is voice feedback?

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Sentiment Analysis: Guide to Boost CX & Drive Business Insights

SurveySensum

From social media reviews to survey responses, customer data is everywhere. Thats where sentiment analysis comes in – turning raw feedback into actionable insights. Thats where sentiment analysis comes in – turning raw feedback into actionable insights. So, is it worth the investment?