ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Start where you are. You’re already collecting masses of data to give you actionable real-time insights. So, let’s wrap up.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

CX Accelerator

NOVEMBER 11, 2022

In this post, we want to delve into what those skills are and how we would prioritize each if we were building a CX team from the ground up. Customer Insights/Measurement/Analytics. Customer insights can be gained in many ways and are a great way to gauge how the customer feels about the current experience.

CX 307

CX Customer Journey Map CX Transformation Government 307

Intercom

JANUARY 20, 2025

Fin AI Agent can deliver value straight away by resolving the bulk of these issues, and freeing up more bandwidth for the human support team to focus on more complex topics. Fin delivers precise, personalized answers for account and portfolio queries powered by up-to-date knowledge and real-time data. Keen to get started?

Customer Service 91

Customer Service Compliance AI Education 91

PeopleMetrics

FEBRUARY 4, 2025

No matter where you start, the goal remains the samecreating a VoC program that delivers actionable insights, improves customer experience, and drives business results. The Building Phase: Getting the Basics Right For companies just starting their VoC journey, the focus should be on foundations, not technology.

VOC 62

VOC AI Text Analytics Touchpoint 62

Lumoa

SEPTEMBER 1, 2023

Let’s get started! Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! New guides in the Knowledge base to level up your Lumoa experience ???? Lovely seeing you again, back with more exciting Lumoa updates!

Actionable Insights 147

Actionable Insights B2C Start-ups Customer Feedback 147

Intercom, Inc.

FEBRUARY 24, 2021

And it’s certainly easier than ever for a customer to start a conversation and get support. That’s why we’re so excited to announce two powerful new reporting features in Intercom to help you find the signal and surface the most valuable insights: conversation topics and custom reports.

ML 243

ML Machine Learning Customer Satisfaction Actionable Insights 243

Totango

FEBRUARY 12, 2025

Enterprise customer health scores must capture these nuances and deliver actionable insights. Automate to accelerate: Free up your resources by relying on automated action triggers, health scoring, and performance tracking. Navigate complex purchase decisions influenced by multiple stakeholders.

Actionable Insights 62

Actionable Insights Predictive Analytics AI Construction 62

Intercom, Inc.

MARCH 18, 2021

We talked about the collaboration between various teams to bring those features from an ideation stage right through to shipping them and following up with fast iterations or additions. Let’s start by going around the table and hearing about what you do here at Intercom. Tanya, we’ll start with yourself.

Start-ups 211

Start-ups Customer Feedback Actionable Insights Machine Learning 211

SurveySensum

DECEMBER 30, 2024

Lets uncover them together, but lets start with what this platform is. Built from the ground up around the Accounts Experience methodology, CustomerGauge offers B2B brands guidance for customer surveying and revenue growth, among other things. What is CustomerGauge? Source: G2 , CustomerGauge Review, Sep 11, 2024 2.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Retently

SEPTEMBER 3, 2024

From perfectly timed surveys to actionable insights, you’ll see how Retently drives our growth—and how it can do the same for you. No matter which method you choose for your specific use case, know that it’s been thoroughly tested and will deliver the actionable insights you’re after.

B2B 152

B2B NPS Start-ups Actionable Insights 152

SurveySensum

OCTOBER 28, 2024

Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free Why NPS Works? When revenue starts to drop, traditional sales and marketing KPIs might give you a heads-up—but they fall short when it comes to explaining why. Design, Launch, and Optimize NPS Surveys Effortlessly with SurveySensum!

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

Intercom, Inc.

AUGUST 18, 2021

Here, I’ll share why we decided to revamp our NPS strategy, what survey mechanics proved most effective, and how we’re delivering value by providing actionable customer insights across our company. Consider your follow-up message. What is Net Promoter Score? Where to present an NPS survey.

NPS 232

NPS Net Promoter Score Customer Loyalty Construction 232

SurveySensum

OCTOBER 17, 2024

By closely analyzing customer feedback – be it through surveys, reviews, or social media comments – companies can gain deep insights into how customers feel about their products or services. It helps you decode the true potential of customer data and open up new growth avenues. How Does Customer Feedback Analytics Work?

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

MARCH 19, 2025

No additional training is required to get started. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Qualtrics vs Microsoft Forms: Comparison Both Qualtrics and Microsoft Forms offer several features and tools to analyze the user experience and drive growth.

Text Analytics 52

Text Analytics Social Media AI Actionable Insights 52

Uniphore

JUNE 15, 2021

After all, delivering a great customer experience starts with a good employee experience. Two-Faced Types Start out friendly but turn ugly when things don’t go smoothly. Grumps Are determined to go “up the chain” until they get the answer they want. How Contact Center Managers See Their Agents.

CX 162

CX Social Media Contact Center Actionable Insights 162

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Onboard new customers. Address common stumbling blocks.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SurveySensum

SEPTEMBER 19, 2023

Well, for starters the in-app survey should have popped up at the right touchpoint which is when Jess was done with her booking as this would have ensured that there was no disruption in her experience. With the help of well-crafted questions, product owners and app developers can gather relevant and actionable insights from their users.

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

SurveySensum

MARCH 26, 2025

From spotting customer sentiment in reviews to detecting fraud in financial reports, text mining helps businesses turn unstructured text into actionable insights. Heres why text mining is crucial across industries: Extracts Actionable Insights : Every day, around 328.77 million terabytes of data are created globally.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Futurelab

APRIL 4, 2023

As those who follow me know, I am quite passionate about Voice of the Customer (VOC) Programmes being set up correctly to drive action, engagement and ROI. At the very least in those cases where he gave a detractor score someone from the company surely followed up with him, right? Watch this space.

VOC 130

VOC NPS Predictive Analytics Actionable Insights 130

Callminer

JULY 30, 2020

Speech analytics solutions like CallMiner Eureka help to improve the customer experience by consolidating intelligence from not only what was said, but how it was said, along with intent and emotional intelligence to provide actionable insights quickly. Start tossing out suggestions to solve the problem. Develop solutions.

Customer Service 265

Customer Service Start-ups Customer Satisfaction Gambling 265

Experience Investigators

NOVEMBER 5, 2024

Discover how aligning employee and customer experiences—starting with frontline involvement—can make change implementation smoother and align with organizational values.

CX 52

CX Actionable Insights Innovation Start-ups 52

Futurelab

DECEMBER 27, 2023

First, businesses started asking for actionable insights rather than just data: a new role that the researchers performed well, turning from number crunchers into consultative teams. The new challenge lies not in acquiring insights, but in leveraging them effectively. Yet this is rarely the case any more.

Customer Experience 162

Customer Experience CX Start-ups Actionable Insights 162

UJET

AUGUST 5, 2020

After over 10 years in the software startup scene and a great start at UJET in its San Francisco headquarters for a year and a half, I had the opportunity to move to Europe. While I could go on and on about personal growth, many of the same lessons and insights I’ve gained personally have also benefited me professionally.

Start-ups 133

Start-ups Actionable Insights 133

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Whatsapp Surveys Starts at $99/month 4.7 Whatsapp Surveys Starts at $99/month 4.7 So, what exactly are these limitations? Check their flexible pricing here.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

InteractionMetrics

MARCH 13, 2025

You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

C3Centricity

JULY 20, 2020

But I ask myself how often we fail merely because we give up too quickly? This was a follow up to another popular post on what a customer-first strategy is, and what it isn’t. In the full post (which you can read by clicking the above link) you can also find suggested actions for each of them. Just never give up!

Innovation 132

Innovation Start-ups Actionable Insights Retail 132

Retently

NOVEMBER 29, 2024

This ensures feedback is relevant and actionable. Start with quick, intuitive questions and gradually move to open-ended or improvement-focused queries. Use insights to make meaningful changes, and communicate these improvements to your customers. Customers want smooth, positive experiences from the start.

Start-ups 120

Start-ups Retail Actionable Insights Hospitality 120

Uniphore

JUNE 7, 2021

Automate post-interaction activities and trigger follow-ups. Agent assist can provide actionable insights in real-time, making it easier for agents to learn as they go, rather than being overwhelmed with information at the beginning of onboarding. Steer conversations with dynamic scripting & process guidance. Download Now.

Contact Center 147

Contact Center Actionable Insights Start-ups AI 147

SurveySensum

MARCH 12, 2025

Contingency table analysis enables you to systematically compare these variables side-by-side, revealing nuanced patterns and correlations that lead to deeper, actionable insights. Faster and More Actionable Insights Simplicity and organization delivered by the cross-tab table let one quickly compare variables.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Actionable Insights NPS 52

InteractionMetrics

DECEMBER 10, 2024

Jump to: How Do ChatGPT, Gemini, and Claude Stack Up for Text Analysis? With so many responses, its nearly impossible to process and glean actionable insights. Then, once you’ve set the framework up, you’ll need to audit the results your AI is giving you continuously. But is AI your best solution?

AI 52

AI Sentiment Analysis Actionable Insights Unstructured Data 52

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency. The tool also provides end-to-end CX consultation, implementation support, and onsite support, ensuring that you can get started easily all within the same costs, with no hidden pricing!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

FEBRUARY 4, 2025

To Avoid Heavy Penalties: If your survey platform is not GDPR compliant, you may need to face a fine of up to 20 million or 4% of your global annual turnover, whichever is higher. The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI.

Compliance 52

Compliance Start-ups Healthcare AI 52

SurveySensum

OCTOBER 24, 2024

However, overly lengthy surveys often get ignored or end up in the spam folder. Step 4 : Go to your Outlook, click on the New Email option, and select SurveySensum Outlook plugin from the ribbon (or triple dot menu in case of web version) Step 5 : Click on Get Started to connect to the SurveySensum portal. So, how to avoid this?

Outlook 52

Outlook Social Media Omnichannel Actionable Insights 52

Retently

AUGUST 5, 2024

Your journey to improved customer satisfaction and business growth starts here! These tools should provide the robust functionality needed to manage large volumes of feedback and gain deep insights into customer experiences. Understanding NPS Let’s start with what is NPS. Scalability As businesses grow, their needs evolve.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Intercom, Inc.

DECEMBER 8, 2020

To provide this, you must understand how your customer experience stacks up against these expectations. Without clarity on your performance in the wider industry, you will be stuck playing catch-up and risk losing customers to your competitors. Modern customers expect quick, personal, and effective service.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

Intercom, Inc.

DECEMBER 18, 2018

Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business. With these growing numbers, email is proving to be a resilient and reliable channel for reaching customers and motivating them to take action.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Fonolo

JANUARY 12, 2023

As data centers scale up to provide accessible and more affordable computing power, they also usher in a range of new capabilities. For example, a frustrated customer might pause more often, and their tone of voice may go up. AI can pick up on these signals by analyzing the tone and cadence of a phone call.

Artificial Intelligence 138

Artificial Intelligence Contact Center Sentiment Analysis AI 138