Lumoa

SEPTEMBER 1, 2023

Let’s get started! Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! New guides in the Knowledge base to level up your Lumoa experience ???? Lovely seeing you again, back with more exciting Lumoa updates!

Actionable Insights 147

Actionable Insights B2C Start-ups Customer Feedback 147

Intercom, Inc.

FEBRUARY 24, 2021

And it’s certainly easier than ever for a customer to start a conversation and get support. That’s why we’re so excited to announce two powerful new reporting features in Intercom to help you find the signal and surface the most valuable insights: conversation topics and custom reports.

ML 243

ML Machine Learning Customer Satisfaction Actionable Insights 243

Intercom, Inc.

MARCH 18, 2021

We talked about the collaboration between various teams to bring those features from an ideation stage right through to shipping them and following up with fast iterations or additions. Let’s start by going around the table and hearing about what you do here at Intercom. Tanya, we’ll start with yourself.

Start-ups 211

Start-ups Customer Feedback Actionable Insights Machine Learning 211

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. Start building a PRODUCT COMMUNITY! Now, how do you start a great community?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Intercom, Inc.

AUGUST 18, 2021

Here, I’ll share why we decided to revamp our NPS strategy, what survey mechanics proved most effective, and how we’re delivering value by providing actionable customer insights across our company. Consider your follow-up message. What is Net Promoter Score? Where to present an NPS survey.

NPS 232

NPS Net Promoter Score Customer Loyalty Start-ups 232

Uniphore

JUNE 15, 2021

After all, delivering a great customer experience starts with a good employee experience. Two-Faced Types Start out friendly but turn ugly when things don’t go smoothly. Grumps Are determined to go “up the chain” until they get the answer they want. How Contact Center Managers See Their Agents.

Social Media 162

Social Media CX Contact Center Actionable Insights 162

Futurelab

DECEMBER 27, 2023

First, businesses started asking for actionable insights rather than just data: a new role that the researchers performed well, turning from number crunchers into consultative teams. The new challenge lies not in acquiring insights, but in leveraging them effectively. Yet this is rarely the case any more.

Customer Experience 157

Customer Experience CX Start-ups Actionable Insights 157

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Onboard new customers. Address common stumbling blocks.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

SurveySensum

SEPTEMBER 19, 2023

Well, for starters the in-app survey should have popped up at the right touchpoint which is when Jess was done with her booking as this would have ensured that there was no disruption in her experience. With the help of well-crafted questions, product owners and app developers can gather relevant and actionable insights from their users.

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

Futurelab

APRIL 4, 2023

As those who follow me know, I am quite passionate about Voice of the Customer (VOC) Programmes being set up correctly to drive action, engagement and ROI. At the very least in those cases where he gave a detractor score someone from the company surely followed up with him, right? Watch this space.

VOC 130

VOC NPS Predictive Analytics Actionable Insights 130

Callminer

JULY 30, 2020

Speech analytics solutions like CallMiner Eureka help to improve the customer experience by consolidating intelligence from not only what was said, but how it was said, along with intent and emotional intelligence to provide actionable insights quickly. Start tossing out suggestions to solve the problem. Develop solutions.

Customer Service 265

Customer Service Start-ups Customer Satisfaction Gambling 265

UJET

AUGUST 5, 2020

After over 10 years in the software startup scene and a great start at UJET in its San Francisco headquarters for a year and a half, I had the opportunity to move to Europe. While I could go on and on about personal growth, many of the same lessons and insights I’ve gained personally have also benefited me professionally.

Start-ups 133

Start-ups Actionable Insights 133

Uniphore

JUNE 7, 2021

Automate post-interaction activities and trigger follow-ups. Agent assist can provide actionable insights in real-time, making it easier for agents to learn as they go, rather than being overwhelmed with information at the beginning of onboarding. Steer conversations with dynamic scripting & process guidance. Download Now.

Contact Center 147

Contact Center Actionable Insights Start-ups AI 147

Intercom, Inc.

DECEMBER 18, 2018

Email marketing remains an incredibly valuable way of communicating with customers at every stage of their lifecycle, whether you’re a thriving SaaS company or up-and-coming small business. With these growing numbers, email is proving to be a resilient and reliable channel for reaching customers and motivating them to take action.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Intercom, Inc.

DECEMBER 8, 2020

To provide this, you must understand how your customer experience stacks up against these expectations. Without clarity on your performance in the wider industry, you will be stuck playing catch-up and risk losing customers to your competitors. Modern customers expect quick, personal, and effective service.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

Fonolo

JANUARY 12, 2023

As data centers scale up to provide accessible and more affordable computing power, they also usher in a range of new capabilities. For example, a frustrated customer might pause more often, and their tone of voice may go up. AI can pick up on these signals by analyzing the tone and cadence of a phone call.

Artificial Intelligence 138

Artificial Intelligence Contact Center Sentiment Analysis AI 138

Lumoa

OCTOBER 1, 2024

Let’s get started! Actionable Insights have been overhauled! We originally offered lots of different Insights types, but we received long term feedback that customers were unsure of the differeneces between the Insights, and when one would be more applicable than the other.

Actionable Insights 78

Actionable Insights AI Customer Feedback NPS 78

Logicalware

OCTOBER 12, 2021

lives up to?the?brand’s?promise. key performance indicators (KPIs) Generating actionable insights to improve operations ?–?contact It’s up to you how you wish?to actionable insight.?These?are process from start to finish?with?alerts a lack of actionable insight is?often?the and so on.?This?ensures?the

Scorecard 98

Scorecard Actionable Insights Compliance Construction 98

Callminer

FEBRUARY 27, 2019

Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. To make sense of your customer data, getting actionable insights is essential.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Lumoa

NOVEMBER 19, 2017

Luckily there are more and more success stories in this field as well: companies who manage to ask the right question in the right place at the right time, not to burden customers with the surveys too much and who have a consistent method for analyzing the data, extracting the insights and acting on feedback. So that being said.

Customer Feedback 114

Customer Feedback Net Promoter Score NPS Start-ups 114

Lumoa

OCTOBER 31, 2023

Let’s get started! Actionable Insights Improvements Our default Insight type is now GPT Summaries, but we wanted to comment that the other insight types still exist – and can give you valuable information about your data! Lovely seeing you again, back with more exciting Lumoa updates!

Actionable Insights 78

Actionable Insights Start-ups Customer Experience 78

Zendesk

DECEMBER 15, 2021

Examples of feedback forms can include: Pop-ups on your website. Feedback requests can appear as pop-ups on web pages, chatbots , or emails. If the answer is yes, dynamic questions pop up. “We Including too many questions can be intimidating, causing some customers to give up before they reach the end of your form.

Customer Feedback 98

Customer Feedback Actionable Insights Start-ups Customer Satisfaction 98

Totango

NOVEMBER 14, 2023

Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. Another benefit of this program is its ability to help your business follow up on product ideas.

Customer Relationship 98

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 98

Zendesk

JANUARY 30, 2023

And what’s especially troubling about customer sentiment is that about 20 percent of all support interactions end up being stressful and downright infuriating for consumers. Adding up those measurements leads to an overall score, which can be expressed on a range of one to 100, for example (with one being very positive and 100 hopping mad).

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

C3Centricity

JULY 20, 2020

But I ask myself how often we fail merely because we give up too quickly? This was a follow up to another popular post on what a customer-first strategy is, and what it isn’t. In the full post (which you can read by clicking the above link) you can also find suggested actions for each of them. Just never give up!

Innovation 103

Innovation Start-ups Actionable Insights Retail 103

C3Centricity

APRIL 2, 2018

No, if it is a department that integrates and analyses information from multiple sources, and then delivers actionable insights and recommendations. Most local MR associations, as well as the global ESOMAR team are all very aware of this and have set up various groups to look into it. It depends? I am probably in the third camp.

Social Media 84

Social Media Actionable Insights Start-ups Retail 84

Lumoa

JULY 17, 2022

Thankfully, Lumoa has been able to: Get them Weekly Actionable Insights Enabled a cultural change, with more ownership of customer experience from teams worldwide Saves time, and therefore, saves money You can read the full case study here ! It helps you keep track of if your scores are going up or down over time!

Actionable Insights 78

Actionable Insights Start-ups Customer Experience 78

Lumoa

OCTOBER 14, 2021

Take control of your digital customer experience By integrating Giosg with Lumoa you have an easy way to trigger surveys directly in your digital channels while Lumoa turns the feedback into actionable insights. So we started basically to investigate the marke, and trying to understand what is the best solution out there.

Actionable Insights 78

Actionable Insights Start-ups AI Sales 78

Logicalware

OCTOBER 20, 2021

We caught up with Jordan Patel, Newstel’s Customer Service and Sales Manager, to hear why Puzzel was the best fit. For example, if an email came in and was accidentally marked as closed, there was no way to open that email back up again. There was no confirmation process on that one click – it was a permanent action,” Jordan said.

Social Media 98

Social Media Start-ups Actionable Insights Sales 98

Zendesk

DECEMBER 4, 2020

Need to follow up with 20 qualified SaaS sales managers? Gain actionable insights with smart sales reports. The actionable insights they provide allow you and your team to quickly adapt to changing customer needs. Start boosting sales today with a free trial of Zendesk Sell. Start your free trial.

Sales 98

Sales CRM Actionable Insights Social Media 98

Sprinklr

OCTOBER 7, 2021

To stay relevant in a complex social landscape, brands need to know how they stack up against the market and gather information on other brands’ strategies. Today’s marketing teams face a multitude of common challenges around competitive benchmarking: A lack of actionable insights. You need actionable, data-driven insights.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Lumoa

SEPTEMBER 28, 2023

Let’s get started! Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! New Impact page becoming default Starting on October 2nd, our new impact page will be becoming the default page in Lumoa. Thanks for reading!

Start-ups 15

Start-ups Actionable Insights Touchpoint B2B 15

Execs In The Know

APRIL 14, 2022

Not only did the event bring together many of the best minds in customer experience (CX) — all for a much-needed moment of COMMUNITY, CONNECTION, and BALANCE — but the event also provided a ton of learnings and actionable insights for attendees to take back to their organizations. Key Takeaways.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Totango

APRIL 1, 2021

Check out what some of our customers have to say about using Totango: Great CS Software : “We struggled with keeping important client information always available and up to date. After adding Totango, our team knows exactly where a client stands, next objectives, and can easily create a course of action for accounts at-risk.

Actionable Insights 82

Actionable Insights Touchpoint B2B Engineering 82

SurveySensum

SEPTEMBER 24, 2024

CX Consultation : If you are new to customer experience management and need a bit of guidance to get started, then Numr is not an ideal tool for you as the tool doesn’t provide CX consultation for top CX experts. Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 2.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Start-ups 52

Lumoa

JUNE 30, 2022

In your quest to achieving those types of goals, it might be a great first step to start asking some questions regularly in your team meetings. And while this is a great place to start, mastering how to sell customer experience is not a trivial task. This doesn’t mean that you can’t use those insights or that they aren’t valuable.

Customer Experience 103

Customer Experience VOC Voice of the Customer CX 103

Totango

NOVEMBER 10, 2021

With Totango’s all-in-one customer success platform, you are able to build out customized dashboards that show you how well your CSMs are performing as well as provide you with actionable insights into your customer’s journey and overall health. Ready to get started? Sign up for Totango for free today!

Net Promoter Score 88

Net Promoter Score NPS Sports Actionable Insights 88