SurveySensum

DECEMBER 30, 2024

Lets uncover them together, but lets start with what this platform is. CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. What is CustomerGauge? Source: G2 , CustomerGauge Review, Sep 11, 2024 2. Source: GetApp , CustomerGauge Review 3.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. Drag, drop, customize, and start collecting feedback with SurveySensum – all in one place!

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Retently

SEPTEMBER 3, 2024

From perfectly timed surveys to actionable insights, you’ll see how Retently drives our growth—and how it can do the same for you. Some of these surveys are core to our approach, actively triggered at specific touchpoints or on a recurring schedule to monitor the customer experience.

B2B 152

B2B NPS Start-ups Actionable Insights 152

SurveySensum

APRIL 11, 2025

It Helps Enhance Customer Journey: By directly addressing the pain points and satisfaction drivers of the customers, key driver analysis gives you the opportunity to optimize touchpoints and create a good customer experience. On top of that, unnecessarily complex dashboards can overwhelm businesses rather than provide meaningful insights.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

OCTOBER 17, 2024

By closely analyzing customer feedback – be it through surveys, reviews, or social media comments – companies can gain deep insights into how customers feel about their products or services. It helps you decode the true potential of customer data and open up new growth avenues. How Does Customer Feedback Analytics Work?

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

AUGUST 19, 2024

This is one of the customer touchpoint examples where the brand engaged with Mike to remind and or understand why he abandoned the cart. This interaction at this touchpoint in Mike’s customer journey prompted him to become a customer from just a mere visitor. What are Customer Touchpoints?

Touchpoint 52

Touchpoint Social Media Invoicing Text Analytics 52

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. Start building a PRODUCT COMMUNITY! Now, how do you start a great community?

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Callminer

FEBRUARY 27, 2019

Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. To make sense of your customer data, getting actionable insights is essential. Create an official ‘customer journey map’.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

FEBRUARY 13, 2025

Without a clear starting point, any improvements in NPS lack context, making it difficult to track the true impact of your efforts. Are you capturing feedback at all the relevant touchpoints/customer interactions handled by multiple teams? And at last, are you taking the required action? What is the current response rate?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Intercom, Inc.

DECEMBER 8, 2020

To provide this, you must understand how your customer experience stacks up against these expectations. Without clarity on your performance in the wider industry, you will be stuck playing catch-up and risk losing customers to your competitors. Modern customers expect quick, personal, and effective service.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

Retently

AUGUST 13, 2024

Whether it’s a recent purchase, a support interaction, or using a new feature, CSAT captures your customers’ immediate feelings about that specific touchpoint. CSAT vs XSAT: Key Differences When it comes to understanding customer satisfaction, both CSAT and XSAT offer valuable insights, but they do so in different ways.

Customer Experience 108

Customer Experience NPS Net Promoter Score Customer Satisfaction 108

Retently

JANUARY 13, 2025

Whether you want a sleek one-question format or a more detailed follow-up, the ability to tailor your surveys ensures they feel natural and engaging to your customers. Multi-Channel Support for Diverse Customer Touchpoints Customers interact with your business in many ways emails, live chat, mobile apps, social media, and more.

Sentiment Analysis 116

Sentiment Analysis Net Promoter Score NPS Touchpoint 116

SurveySensum

SEPTEMBER 19, 2023

Well, for starters the in-app survey should have popped up at the right touchpoint which is when Jess was done with her booking as this would have ensured that there was no disruption in her experience. They can analyze this data using an efficient customer feedback platform , and take data-driven action. Why Use In-App Surveys?

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

SurveySensum

FEBRUARY 17, 2025

Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Real-time Reporting : Dashboards visualize findings, making it easy to monitor trends and take data-backed actions. Reduce manual effort and speed up decision-making.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Retently

NOVEMBER 29, 2024

Whatever the touchpoint, that first moment matters more than you think. This ensures feedback is relevant and actionable. Start with quick, intuitive questions and gradually move to open-ended or improvement-focused queries. Use insights to make meaningful changes, and communicate these improvements to your customers.

Start-ups 120

Start-ups Retail Actionable Insights Hospitality 120

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Whatsapp Surveys Starts at $99/month 4.7 Whatsapp Surveys Starts at $99/month 4.7 So, what exactly are these limitations? Check their flexible pricing here.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Execs In The Know

MARCH 4, 2022

While analytics for single-touchpoint, single-channel interactions provide valuable insights into the effectiveness of your messaging at that juncture, they fall short of painting the full picture. Today’s consumers engage with businesses through a growing number of channels, creating a complex web of customer touchpoints.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

InteractionMetrics

JANUARY 7, 2025

Customer Journey Mapping Consultants Drive Impact Partnering with customer journey mapping consultants ensures that companies follow a proven process, prioritize research, and align insights with company-wide goals. Instead of winging it, youll align your efforts with strategic business goalssetting up a journey map you can use for years.

Customer Journey Map 52

Customer Journey Map B2B CX Touchpoint 52

Retently

OCTOBER 16, 2024

Without adding any extra steps or disrupting your recipient’s flow, you can gather real-time insights with every interaction. As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 Customers appreciate the simplicity, and businesses benefit from actionable insights with minimal effort​.

Customer Satisfaction 134

Customer Satisfaction Touchpoint Net Promoter Score Start-ups 134

InteractionMetrics

MARCH 13, 2025

You need to know what customers are actually saying so you can identify key themes, uncover root causes, and take meaningful action. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

InteractionMetrics

JANUARY 31, 2025

Finding the right customer satisfaction survey company can make or break your ability to measure customer satisfaction and gain actionable insights. Interaction Metrics company handles everything from start to finish. They also provide actionable insights rather than just data.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Zendesk

DECEMBER 7, 2021

Companies are increasingly leaning on artificial intelligence (AI) to automatically collect and organize customer data at each touchpoint so they can deliver better experiences. Here’s how AI can improve the customer experience at specific touchpoints and, in turn, boost your bottom line. We’ve got a few ideas.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

SurveySensum

DECEMBER 4, 2024

Let’s start with the simplest one. But at the same time, waiting too long might result in missing out on timely insights from customers. Post-Service Resolution Surveys If and when a customer contacts the bank regarding a problem, it’s best to follow it up with an NPS survey after the issue has been solved.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Retently

OCTOBER 11, 2024

The challenge lies in ensuring that every touchpoint across all channels meets the high standards your customers expect. QA tools enable you to monitor interactions in real-time, automate support quality control, and provide actionable insights that ensure your team delivers a seamless experience every time.

Retail 134

Retail Scorecard Sentiment Analysis Customer Service 134

SurveySensum

MARCH 12, 2025

Contingency table analysis enables you to systematically compare these variables side-by-side, revealing nuanced patterns and correlations that lead to deeper, actionable insights. Faster and More Actionable Insights Simplicity and organization delivered by the cross-tab table let one quickly compare variables.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Actionable Insights NPS 52

Retently

MAY 2, 2023

While they measure customer experience at different stages in the customer lifecycle, all three equip SaaS companies with actionable insights that can help enhance the product, reduce churn and drive growth. Again, following up with open-ended questions will give additional insights to be implemented in the development process.

CX 133

CX NPS Customer Satisfaction Start-ups 133

Totango

APRIL 1, 2021

Check out what some of our customers have to say about using Totango: Great CS Software : “We struggled with keeping important client information always available and up to date. After adding Totango, our team knows exactly where a client stands, next objectives, and can easily create a course of action for accounts at-risk.

Actionable Insights 84

Actionable Insights Touchpoint B2B Engineering 84

Lumoa

APRIL 14, 2023

Let’s get started! A new way to invite others to Lumoa Lumoa just made it easier to bring in your colleagues, and have them start taking actions on the voice of your customers. KPI widget now visible from Compare page The Compare page is our premier way to contrast different touchpoints and time periods in Lumoa.

Touchpoint 78

Touchpoint Actionable Insights Start-ups Customer Survey 78

Retently

NOVEMBER 27, 2024

With the industry growing at lightning speed, brands face a golden opportunity to scale like never before – but it’s not as simple as setting up a website and waiting for sales to roll in. Whether you’re just starting out or looking to level up, these insights will give you the tools to succeed in a fast-paced industry.

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

Retently

APRIL 6, 2022

The CSAT formula in this case is to add up all the scores and divide that sum by the number of respondents. Following up on the example above, if you had 20 respondents, and 10 responses were “Very Satisfied/Satisfied,” you’d have a 50% CSAT score (0,5 times 100). At Key Customer Lifecycle Touchpoints. CSAT calculation formula.

Customer Satisfaction 150

Customer Satisfaction Healthcare Retail NPS 150

Lumoa

SEPTEMBER 28, 2023

Let’s get started! GPT can now summarize any touchpoint Lumoa GPT can now generate summaries on Filters, Topics, and search terms. Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! Update to the new Actionable Insights That’s all folks!

Actionable Insights 15

Actionable Insights Start-ups Touchpoint B2B 15

SurveySensum

SEPTEMBER 24, 2024

CX Consultation : If you are new to customer experience management and need a bit of guidance to get started, then Numr is not an ideal tool for you as the tool doesn’t provide CX consultation for top CX experts. Robust Analytics : The tool lacks the ability to take your feedback to the next level as it lacks advanced analytics tools.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

Retently

MARCH 14, 2023

So, let’s get started. Product Reviews vs. NPS Surveys: Key Differences Both product reviews and NPS surveys provide valuable insights into how consumers perceive a company’s products. They are specifically designed to measure various areas of customer satisfaction and capture actionable insights for the brand to improve.

NPS 135

NPS Net Promoter Score Customer Satisfaction Customer Feedback 135

Retently

AUGUST 12, 2024

In this guide, we’ll walk you through the best NPS software for Ecommerce and Retail so you can pick the one that’s right for you and start making those customers smile! Opt for specialized tools for better customization, detailed insights and improved customer engagement. Integrated helpdesk tools may lack depth.

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

Aquire

AUGUST 30, 2021

But qualitative data can create far richer insights, opening up answers to the voice of human experience. Advances in AI starting are now allowing large-scale automated analysis of freeform text , so crunching this type of data is becoming much easier. Ask only what you really need to know and are prepared to take action on.

Customer Survey 95

Customer Survey Net Promoter Score Actionable Insights Touchpoint 95

Lumoa

FEBRUARY 28, 2023

Many businesses fall into the trap of only thinking about specific customer touchpoints—like contacting your support team—but isolating any touchpoint from the overall customer journey is dangerous: You can improve your support touchpoints, but what if your onboarding experience is awful? It can almost feel paralyzing.

Customer Feedback 78

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 78

Ameyo Callversations

OCTOBER 28, 2022

However, despite the fact that a decade has passed since such findings have come to light, businesses still end up getting overzealous while trying to woo their customers. So, clearly, the lack of data is not a problem as such interactions would ramp up data generation. Insight-Led Customer Engagement Strategy: What Is It?

Artificial Intelligence 98

Artificial Intelligence Machine Learning B2C Actionable Insights 98