Sprinklr

OCTOBER 7, 2021

To stay relevant in a complex social landscape, brands need to know how they stack up against the market and gather information on other brands’ strategies. And without an efficient way to contextualize the data, you’re trapped analyzing data in a vacuum. You need actionable, data-driven insights.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Lumoa

FEBRUARY 16, 2023

Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. But where do you start? Insights from data analytics can help create new product designs or services. Data can also inform pricing strategies for a better return on investment. Now, what do you do with the data?

VOC 88

VOC Unstructured Data Customer Feedback Net Promoter Score 88

Zendesk

DECEMBER 7, 2021

AI can help businesses get new clients up to speed quickly and make the onboarding experience more personalized and less frustrating. The bot can suggest help center articles, instructional guides, and other resources that customers may find helpful while getting started. Analyze customer data to predict and reduce churn.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

Execs In The Know

MARCH 4, 2022

Having insight into not only the touchpoints through which customers engaged with your brand but also customer sentiment, behavior, and emotions is crucial for businesses to provide seamless, omnichannel customer experiences throughout the customer journey. Start with a customer journey map. Benefits of Customer Journey Analytics.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

SurveySensum

APRIL 12, 2022

Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from the unstructured data with its text analysis and gives you actionable insights. Sign up for Free.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

InteractionMetrics

JUNE 19, 2020

Geoff Colvin writes in ‘The Simple Metric That’s Taking Over Big Business’ (May 2020, Fortune magazine) the star of Net Promoter is its follow-up question, usually stated as something like ‘How could we improve? While unstructured data like this may appear to defy quantification, that’s not actually the case.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

InteractionMetrics

DECEMBER 10, 2024

Jump to: How Do ChatGPT, Gemini, and Claude Stack Up for Text Analysis? But analyzing the results of your open ended survey questions requires you to synthesize all of that unstructured information into a coherent form. With so many responses, its nearly impossible to process and glean actionable insights.

AI 52

AI Sentiment Analysis Actionable Insights Unstructured Data 52