CX Accelerator

FEBRUARY 12, 2018

This valuable information is not making its way into actionable insights that need to be addressed by companies. 4) Tell a complete story with your data. Only using structured data in your VoC initiatives is like having a one-sided coin. Combine structured and unstructured feedback data in your analyses.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

SurveySensum

MARCH 10, 2025

Reporting and Actionable Insights Data means nothing without actionable insights. Reporting and Actionable Insights Data means nothing without actionable insights. Spot trends over time : Are more customers unhappy after a recent update?

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Lumoa

FEBRUARY 16, 2023

Image Source How to Analyze Your Voice of Customer Data and Generate Actionable Insights You built your template, followed best practices, and gathered feedback. Now, what do you do with the data? Analyzing VoC data is just as critical as getting the data.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Retently

OCTOBER 28, 2024

By offering actionable insights, you empower employees to set clear goals and foster a sense of purpose. Adopt Software Tools: HR management or employee engagement software for structured data collection, making it easier to integrate results with metrics like eNPS.

Net Promoter Score 78

Net Promoter Score Start-ups Structured Data Construction 78

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . – With Voice of the Customer tools. .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

MARCH 7, 2025

Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Step 3: Generating Insights & Visualizing Results Once the analysis is complete, turning data into actionable insights is the final step. Interoperability Issues : Difficulty in integrating data across different systems.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52