eglobalis

JANUARY 28, 2025

Over the past 1516 years, many top enterprise technology thought leaders, Ceos executives, and practitioners have been guests of Paul and Brents CRM Playaz programan incredible achievement in itself. Technology’s Role in CX: Leveraging CRM tools, AI, and data analytics to enhance engagement.

CRM 195

CRM CX Actionable Insights AI 195

ECXO

NOVEMBER 19, 2024

Let us embark on this journey through the Star Wars universe to discover actionable insights that can transform the way companies approach their customer relationships. Encourage your team to adopt a growth mindset , embrace new technologies, and be open to experimentation.

CX 296

CX Customer Experience Social Media Touchpoint 296

eglobalis

JULY 31, 2024

Marketing technology (MarTech) is pivotal in enhancing CX by integrating data, automating processes, and enabling personalized interactions sometimes in real-time. Virtual and Augmented Reality (VR/AR) VR and AR technologies, used by platforms like Unity and ARKit, create immersive and interactive experiences for customers.

Customer Experience 450

Customer Experience Social Media Predictive Analytics AI 450

ECXO

DECEMBER 4, 2024

It’s important to note that these KPIs serve as indicators of customer success and provide actionable insights for companies to improve their strategies and offerings. Role of Technology 1. The specific KPIs used may vary depending on the company’s goals, industry, and customer segment. SaaS Companies a.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

ECXO

JULY 29, 2024

Insights from teams at firms like IBM, FedEx, and Target highlight trends and areas for improvement. Data Analytics : Processing vast amounts of information to uncover patterns and actionable insights. Implementing Technology Solutions Investing in technology that enhances the customer experience is essential.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

Lumoa

MARCH 31, 2021

In this article, we cover what actionable insights are, why they’re important, how to collect the information you want and some tips on taking action. What are Actionable Insights? The actionable insight would be to change the design of the survey and rephrase/change the question.

Actionable Insights 78

Actionable Insights NPS Net Promoter Score Customer Feedback 78

ECXO

JUNE 11, 2023

You will need to analyse real-world customers to get to the actionable insight you need. You will need to analyse real-world customers to get to the actionable insight you need. Create a customer persona – creating a persona will help you tailor your messaging and design to meet the needs of your target audience.

B2B 390

B2B B2C Touchpoint Customer Satisfaction 390

Callminer

FEBRUARY 19, 2020

From actively keeping track of shifts in the industry’s technological standards and accommodating economic imperatives to handling other critical processes within the realm of human resources , there are enough potential challenges to tackle in typical call center operations to keep entire management teams reasonably busy year-round.

Artificial Intelligence 287

Artificial Intelligence Social Media Innovation AI 287

Execs In The Know

NOVEMBER 21, 2024

” Easing Team Fears Through Creativity AI adoption isn’t just about technology; it’s about people. Watch the full webinar on-demand to explore more actionable insights for your team, including: Debunking the Myths: Addressing the biggest fears and misunderstandings surrounding AI in CX—like “Will AI make our service less human?”

Sports 105

Sports AI CX Artificial Intelligence 105

ECXO

OCTOBER 7, 2024

As the architect of experiences that go beyond the transactional, you have the ability to decode customer needs and desires, turning them into actionable insights that propel your organization forward. You are tasked with reinventing the customer journey, merging technology and human touch to craft seamless, personalized experiences.

Customer Experience 373

Customer Experience CX Innovation Artificial Intelligence 373

C3Centricity

MAY 25, 2020

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! And then develop insights and actions. The latest technology is not going to make up for your lack of thinking!

Technology 121

Technology Technology Agriculture Retail 121

eglobalis

OCTOBER 9, 2024

Does your technology stack support the requested feature? Why Not Every Request is Possible: 10 Actionable Insights As much as companies would love to satisfy every customer request, it’s not always practical or feasible. Will it require significant engineering hours or new infrastructure?

Customer Feedback 526

Customer Feedback Compliance Innovation B2B 526

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. You’re already collecting masses of data to give you actionable real-time insights. Technology in itself doesn’t make the difference.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

CX Accelerator

JANUARY 7, 2019

So keep that in mind as I talk about technology for customer experience. That being said, I thought it might be helpful to share what I understand thus far about a couple concepts that are often mentioned in the CX technology space. I’m slow to grasp new concepts but once I do grasp them I generally understand them very well.

Machine Learning 275

Machine Learning AI CX Net Promoter Score 275

ECXO

DECEMBER 25, 2024

The Changing Landscape of Customer Expectations Over the last decade, customer expectations have evolved dramatically, reshaped by advancements in technology, the proliferation of online shopping, and the increasing availability of personalized services.

Customer Experience 156

Customer Experience Social Media CX E-commerce 156

Uniphore

JUNE 22, 2021

Yet, beneath these videos and comics is a wellspring of actionable insights. By leaning in and listening to the gripes your employees face, you can glean actionable insights that can make all the difference. #3 Check it out! We’re often trained to tune out employee rants and to take caricatures with a grain of salt.

Social Media 219

Social Media Contact Center Entertainment Actionable Insights 219

Execs In The Know

APRIL 21, 2025

Expect to walk away inspired and armed with actionable insights. A Masterclass in CX Technology Sourcing Why People Still Power Great CX in the Age of AI “This event is unlike any other, and there are many reasons for that. If I could attend only one conference a year, it would always be CRS. Past CRS Attendee 2.

Artificial Intelligence 89

Artificial Intelligence CX AI Actionable Insights 89

C3Centricity

JUNE 24, 2024

Many companies struggle to benefit from all their data and information because they don’t know how to turn it into insight, or their insights remain interesting but not actionable. In addition, developing actionable insights from a single survey is rare. There are many reasons for this. None of these are!

Actionable Insights 117

Actionable Insights Technology Technology 117

Totango

FEBRUARY 12, 2025

Enterprise customer health scores must capture these nuances and deliver actionable insights. Leverage predictive analytics: Use technology to forecast risks before they escalate. Automate to accelerate: Free up your resources by relying on automated action triggers, health scoring, and performance tracking.

Actionable Insights 62

Actionable Insights Predictive Analytics AI Construction 62

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. 11 Actionable Insights for Exceptional SaaS Customer Experience SaaS customer experience is the holistic perception customers have of your product. This integration introduces you as a valued member of their technology family.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

CX Accelerator

NOVEMBER 11, 2022

Customer insights can be gained in many ways and are a great way to gauge how the customer feels about the current experience. For this reason, we have included measurement with customer insights. Once customer data has been gathered, an analytics function is required to derive meaningful, actionable insight from it.

CX 307

CX Customer Journey Map CX Transformation Government 307

ECXO

NOVEMBER 9, 2023

Prepare to be inspired and equipped with actionable insights that can truly make a difference. What you will learn: -In her presentation, Karen unveils the remarkable synergy between CX and culture, illuminating how the latter propels the former to new heights. Karen’s Bio: Principal of Co.-Design Karen is the principal of Co.-Design

CX 156

CX CXM Government Contact Center 156

Confirmit

JUNE 29, 2020

For Market Research agencies – like any other business – success is a matter of balance between technology and service. Technology allows you to answer clients’ demands for speedy, actionable insight. Beyond technology, you need a partner dedicated to helping you solve your business challenges.

Technology 52

Technology Technology Actionable Insights 52

Intercom

JANUARY 20, 2025

Meeting those customer expectations at scale, while also adhering to strict regulatory requirements, demands the very best technology. Whether scaling during peak demand, tailoring support for individual customers, or providing actionable insights, Fin helps you turn customer support into a competitive advantage.

Customer Service 91

Customer Service Compliance AI Education 91

Uniphore

NOVEMBER 17, 2021

Detect Potential Compliance Issues Speech analytics, as part of a conversational AI platform, enables wealth management firms to discover insights, find patterns and uncover relationships in large datasets. Download Now. The post Keeping Compliance Under Control appeared first on Uniphore.

Compliance 130

Compliance Actionable Insights AI Sales 130

SurveySensum

OCTOBER 29, 2024

So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations. With the help of advanced analytics in the customer service process, you can optimize and streamline your activities and improve your customer experience.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

PeopleMetrics

JUNE 26, 2019

Yet despite these technological advancements, it appears that many of those charged with leading these initiatives are too focused on polished, buzzword - laden tools , and are in turn losing focus of why these programs exist in the first place – t o enhance the c ustomer experience. Do it for me – This is no longer the age of self service.

CX 115

CX Net Promoter Score Artificial Intelligence CEM 115

Totango

MAY 30, 2019

For over 30 years, the SIIA CODiE Awards have honored thousands of software, education, information and media products for achieving excellence and innovation in technology. Totango Spark empowers enterprises to extract actionable insights from data across the customer lifecycle to quickly drive long-term business results.

Innovation 13

Innovation Technology Technology Education 13

Callminer

JUNE 3, 2019

Speech analytics technology leaves no room for guessing. Instead of turning to legacy training methods, speech analytics can offer each employee a personalized training program based on actionable insight from their calls and modifiable alerts in accordance with business initiatives. Lack of resources is a major stressor.

Net Promoter Score 140

Net Promoter Score Contact Center Actionable Insights NPS 140

ECXO

JULY 8, 2024

Enhancing Tech Adoption through Exceptional Design Introduction Originally posted at: [link] In the rapidly evolving landscape of technology, digital product design has emerged as a critical factor influencing adoption rates and overall customer experience. However, perceptions of ease of adoption vary among individuals.

Touchpoint 156

Touchpoint Technology Technology VOC 156

Uniphore

JUNE 7, 2021

For those still holding out, the primary concern was the business case for the technology. By automating as many tasks as possible, the technology leaves your agents free to offer empathy to the customer and make sure they feel heard. Trust the technology but also your agent's instincts.

Contact Center 147

Contact Center Actionable Insights Start-ups AI 147

Uniphore

OCTOBER 4, 2021

The evolution of voice technology & conversational AI. Extracting actionable insights from customer interactions with AI. First Name Last Name Email Address Company Name Phone Job Title By submitting your email, you agree that Uniphore may send you industry insights, service updates, and other marketing communications.

AI 100

AI Predictive Analytics Customer Experience Actionable Insights 100

Callminer

SEPTEMBER 7, 2017

This means understanding the metrics that need to be monitored, transcribed, and analyzed in order to glean actionable insights. . Speech analytics is one technology that cannot only assess ASA and other performance metrics, it can also detect issues with IVR routing and identify additional routing options. .

Construction 140

Construction Actionable Insights Customer Satisfaction Technology 140

CSAT.AI

NOVEMBER 17, 2022

Automation covers technologies across many processes and fields. In regard to customer service it’s using technologies instead of people to accomplish both customer facing and back end tasks. A program will execute the same action consistently when triggered by the same input it’s programmed to respond to.

Customer Service 127

Customer Service Sentiment Analysis Contact Center AI 127

Hodusoft

DECEMBER 16, 2022

Call Center Technology Trends Every Business Leaders Must Know. Call center technologies are the most effective way to accelerate and optimize day-to-day call center operations. As modern trends dominate communication technology, business leaders must understand and follow these trends to thrive in their respective businesses.

Technology 52

Technology Technology Omnichannel Social Media 52

Intercom, Inc.

DECEMBER 8, 2020

Effective reporting contextualizes customer behavior and feedback, so you can glean actionable insights from data to provide a more positive customer experience. Some of the biggest challenges in improving help desk performance stem from a lack of suitable tools and technology for staff. Choosing the metrics that matter.

Customer Satisfaction 211

Customer Satisfaction Customer Expectations Machine Learning Start-ups 211

Execs In The Know

JULY 14, 2024

They explored the nuances of integrating AI in customer service, the impact on both agents and customers and the strategic steps necessary to leverage this technology effectively. Prioritize Emotional Intelligence In a world increasingly dominated by technology, the human touch remains irreplaceable. Agents absolutely love it.”

AI 95

AI Artificial Intelligence Actionable Insights Gaming 95