Callminer

JULY 15, 2019

On day 2, we have artificial intelligence and related technology taking center stage. Join Vice President of AI Rick Britt and Senior Data Scientist Yang Liu as they break down the myth from reality on AI’s popularity and how you can turn the data captured in your call center into actionable insights. Billion in 2022.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JANUARY 20, 2025

Thats where sentiment analysis comes in – turning raw feedback into actionable insights. Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. So, is it worth the investment? Lets dive in and explore.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

Callminer

FEBRUARY 27, 2019

Implement the technology possible to listen to your customers in real-time. Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. Insightful is everything that you didn’t know.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Lumoa

APRIL 13, 2020

With the modern technologies available today, such as speech-to-text and artificial intelligence (AI) it’s possible to automatically generate insights from calls, Interactive Voice Response (IVR) surveys, and post-call surveys. How do you generate customer insights from voice data?

Text Analytics 78

Text Analytics Artificial Intelligence Machine Learning Social Media 78

Confirmit

JULY 15, 2019

Confirmit provides easy-to-use, powerful and flexible solutions to make sure you remain the go-to team for business-critical insight for your organization. Our end-to-end technology will enable you to run feedback and research programs that increase revenue, reduce costs, and drive company, brand, and product improvements.

Technology 40

Technology Technology Text Analytics Actionable Insights 40

SurveySensum

DECEMBER 4, 2024

Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights. Use text analytics to understand common themes in customer comments. Prioritize actions based on the frequency and severity of the issues raised. Can NPS help in reducing customer churn in banking?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Customer Service Life

MARCH 15, 2019

So keep that in mind as I talk about technology for customer experience. That being said, I thought it might be helpful to share what I understand thus far about a couple concepts that are often mentioned in the CX technology space. Here’s an example from the text analytics world. Conclusions. Things Could Change!

AI 64

AI Machine Learning CX Net Promoter Score 64

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

SEPTEMBER 11, 2024

. → Here’s the list of the top 7 Customer Journey Analytics tools Real-time Monitoring : Implementing real-time monitoring via in-app feedback, website pop-ups, chatbots, social media, web analytics, etc, will help you capture immediate customer responses and enable you to act in real time.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

AUGUST 2, 2024

So, leverage this new-age technology and improve customer satisfaction and loyalty with the help of some useful ChatGPT prompts for NPS calculation. Not just that, because of the use of AI capabilities, you not only become efficient but also derive actionable insights that are accurate and relevant to your goals.

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

DMG Consulting

SEPTEMBER 29, 2022

This edition of the Report, formerly the Interaction Analytics Product and Market Report , has been renamed to reflect its exploration of the broadening and growing contributions and value of these solutions as IA technology is embedded into third-party applications and adoption extends throughout organizations.

Contact Center 48

Contact Center Outlook Text Analytics Actionable Insights 48

SurveySensum

NOVEMBER 11, 2021

When to launch surveys, what questions to ask, how to analyze results and prioritize actions to hit business targets, everything will be taken care of. Text Analytics. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. Text Analytics.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

FEBRUARY 16, 2023

In recent years, VoC has gained popularity as new technologies have expanded how companies receive and process customer feedback. Image Source How to Analyze Your Voice of Customer Data and Generate Actionable Insights You built your template, followed best practices, and gathered feedback. Now, what do you do with the data?

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. It uses AI and other advanced capabilities to create intelligent CSAT, NPS, CES , CSI, SSI, and market research surveys to gather customer feedback and analyze them to extract actionable insights.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

OCTOBER 4, 2023

SurveySensum SurveySensum is a robust survey tool tailored for the automotive industry, designed to transform customer feedback into actionable insights. Analyze the gathered feedback with the cutting-edge technology of Text analytics software. Let’s dive into each tool here. The following are its best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

InteractionMetrics

JUNE 19, 2020

Colvin cites Marc Stein, Senior VP at Dell Technologies, who says, “The real gem and actionable insights (from the Net Promoter question) come from the verbatim transcripts.” Not only are anecdotes not actionable, they can be misleading. AI-based Text Analytics. Or, ‘Why did you give that score?’.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights!

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights!

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

Zonka Feedback

DECEMBER 26, 2023

These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. We have shortlisted the tools based on their AI features, the technology powering them, their standout feature powered by Artificial Intelligence, and who is the software best fit for.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Lumoa

APRIL 28, 2024

Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

DECEMBER 29, 2023

This holistic aggregation of data, facilitated by robust text analytics software , empowers healthcare providers to discern intricate patterns and glean meaningful trends within the vast reservoir of patient feedback.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

SEPTEMBER 1, 2023

As you gather insights from surveys, you gain the opportunity to refine your products, design, customer support , and various other aspects of your business. This feedback holds the potential for actionable insights, implying that you have a responsibility to utilize the acquired information proactively.

Customer Survey 52

Customer Survey Text Analytics Close the Loop Start-ups 52

Retently

FEBRUARY 9, 2024

It provides actionable insights to improve customer service quality and communicates to your customers that you value their opinions and are committed to providing exceptional service. Gathering actionable insights from open-ended feedback involves careful analysis to identify common themes, suggestions, and areas of concern.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Digital technology makes gathering inputs from large sample groups of customers a simple matter of sending out emails.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Digital technology makes gathering inputs from large sample groups of customers a simple matter of sending out emails.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

JULY 2, 2024

Also, if your customer feedback tool connects with your existing apps and technology, the workflow will be smooth, enriching your experience with the software. Qualtrics Offers innovative predictive intelligence and analytics for a better quality of operations. Yes Yes Starts at $99/month 4.6

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

OCTOBER 3, 2024

But that’s not all—SurveySensum is a comprehensive customer feedback suite that supports you end-to-end, from gathering surveys to providing key insights that help you understand your business challenges. This allows you to take informed actions to improve your business outcomes.

Engineering 52

Engineering Text Analytics Start-ups Touchpoint 52

Qualtrics

JUNE 20, 2019

With Qualtrics and its advanced text analysis software , we’re able to deliver plain-language recommendations to our branches. Instead, we’re able to surface to them actionable insights that make so much more sense. On the balance between technology and people. Discover more about text analysis.

CX 44

CX Hospitality Hospitality NPS 44

SurveySensum

DECEMBER 14, 2023

Leverage data and technology to deliver personalized experiences. Note: Use Text Analytics Software to analyze and evaluate open-ended feedback. To do that you need a robust customer feedback tool , like SurveySensum, to launch NPS, CSAT, and CES surveys analyze the data, and extract actionable insights.

NPS 52

NPS Customer Experience Customer Satisfaction Actionable Insights 52

SurveySensum

DECEMBER 13, 2024

And it packs a punch with its advanced features like Text Analytics software, cross-tab analysis, analytic dashboards, improved data visualization tools, and a real-time ticketing system that enables you to close the feedback loop. Advanced Text Analytics software to identify trending customer complaints.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

DECEMBER 11, 2023

Find the Right Software Do you know that 87% of businesses consider omnichannel strategy as important to business success, but only 12% believe they have the right technology to implement it? Not having the right tool for analytical purposes is a major roadblock for many businesses. So, let’s understand how to do that.

Omnichannel 52

Omnichannel Social Media Touchpoint Text Analytics 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 26, 2024

This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights. It also focuses on automating insights for faster decision-making. So, let’s see what G2 has to say about Qualtrics vs Medallia.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

SurveySensum

JANUARY 13, 2025

It serves as the backbone for your marketing strategy by allowing you to gather, analyze, and act on insights from every touchpoint. Heres how you can use various feedback channels and technologies to refine your CX: 1. Use Technology to Harness Indirect Feedback Not all valuable feedback is directly solicited.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52