Zendesk

DECEMBER 7, 2021

Artificial intelligence (AI) customer experience uses technology—such as machine learning, chatbots, and conversational UX—to make every touchpoint as efficient and hassle-free as possible. Analyze customer data to predict and reduce churn. But what exactly does it mean to use AI throughout the customer journey? We’ve got a few ideas.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

SurveySensum

MARCH 3, 2025

Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights. Enhance Experiences at Scale with Automated Actions Insights are only valuable if they lead to action. Lets find out!

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Lumoa

FEBRUARY 16, 2023

In recent years, VoC has gained popularity as new technologies have expanded how companies receive and process customer feedback. Image Source How to Analyze Your Voice of Customer Data and Generate Actionable Insights You built your template, followed best practices, and gathered feedback.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Qualtrics

JULY 29, 2021

It happens in informal ways like social posts, support calls, product reviews, and video recordings––this kind of unstructured data is seeing unprecedented growth. Clarabridge’s sophisticated omnichannel conversational analytics will extend our platform’s ability to turn any type of experience data into actionable insights.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

InteractionMetrics

JUNE 19, 2020

Colvin cites Marc Stein, Senior VP at Dell Technologies, who says, “The real gem and actionable insights (from the Net Promoter question) come from the verbatim transcripts.” While unstructured data like this may appear to defy quantification, that’s not actually the case. Or, ‘Why did you give that score?’.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

SurveySensum

SEPTEMBER 11, 2024

AI Text Analytics : Understanding your customer feedback is an integral part of CX strategy, use AI-enabled text analytics tools to analyze unstructured data and derive actionable insights.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

SEPTEMBER 5, 2024

In fact, 46% of organizations don’t have the right integrated technology systems which is why they are unable to prioritize action and proactively close the loop with dissatisfied customers. In order to measure well, you need to follow a closed-loop approach that revolves around capturing, interpreting, acting, and monitoring.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

SurveySensum

MARCH 3, 2022

And not just that, you can analyze the data and extract actionable insights to improve customer experience. . A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. – With Voice of the Customer tools. . Let’s understand this in detail.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Sprinklr

JULY 22, 2021

Meanwhile, new channels are popping up all the time, and the volume of unstructured data from these sources continues to grow and grow. Step 2: Understand intent to create quick and actionable insights. This is also increasingly how other consumers learn about your products.

Unstructured Data 98

Unstructured Data Social Media Artificial Intelligence Actionable Insights 98

SurveySensum

NOVEMBER 26, 2024

What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. This AI-enabled experience management solution helps you identify top customer sentiments from unstructured data with its text analysis and gives you actionable insights.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

JANUARY 13, 2025

It serves as the backbone for your marketing strategy by allowing you to gather, analyze, and act on insights from every touchpoint. Heres how you can use various feedback channels and technologies to refine your CX: 1. Use Technology to Harness Indirect Feedback Not all valuable feedback is directly solicited.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52