Beyond Philosophy
APRIL 8, 2019
Let’s take a look at actionable insights about people’s irrational behavior as customers and the importance of the human touch in a digital transformation. We worked with a Texas hospital system years ago where surveys reported patients said they wanted more time with the doctor. Irrationality and data don’t mix.
Execs In The Know
JANUARY 29, 2023
Kicking off on March 1, 2023, we’re taking CRS to Austin, Texas, to explore “Creating Moments That Matter” with our global community of CX leaders. But keeping pace with customer expectations and motivations is its own unique experience, and both have shifted considerably over the past year. Why does attending CRS matter more than you think?
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Gainsight
AUGUST 3, 2023
This can’t-miss event for all Customer Success, Product, Community, and Customer Education enthusiasts features not one, but two exclusive gatherings in New York City on September 28th and in Austin, Texas on October 19th. Secure your spot now and join us at Pulse Encore for an inspiring day of networking, learning, and strategizing.
SurveySensum
AUGUST 28, 2024
H-E-B is a Texas-based supermarket chain that has been termed the “smartest supermarket” by Forbes itself. Derive actionable insights from your feedback with SurveySensum’s AI-enabled text analytics software and take prioritized action that will impact your bottom line!
CX Journey
MARCH 31, 2016
Turning Data into Actionable Insight Making the best use of high-quality customer data enables a company to have a consistent footprint across multiple sites nationwide, which is critical to brand and image management and, thus, customer retention. Josh Stern is CEO of Reality Based Group , based in Austin, Texas.
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