SurveySensum

JANUARY 4, 2024

With the help of Text Analytics Feature, you can properly analyze your NPS program. So, let’s understand how the text analytics feature can help you uncover a treasure trove of information from your NPS surveys with the help of a case study of Text Analytics for a mutual funds company. But how to do that?

Text Analytics 52

Text Analytics NPS Customer Loyalty Actionable Insights 52

PeopleMetrics

JANUARY 21, 2025

As discussed in a previous blog post , AI-powered text analytics processes these responses at scale, identifying themes and sentiments that explain promoter or detractor behavior. AI can process data, but its people who interpret the insights, make strategic decisions, and connect with customers on an emotional level.

NPS 118

NPS AI Net Promoter Score E-commerce 118

Callminer

JULY 15, 2019

Join Vice President of AI Rick Britt and Senior Data Scientist Yang Liu as they break down the myth from reality on AI’s popularity and how you can turn the data captured in your call center into actionable insights. Text and Speech Analytics are Not Created Equal. Leveraging Machine Learning in Conversational Analytics.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. In this post, I’ll explain how we used MonkeyLearn to analyze NPS responses to get actionable insights from customer feedback. What is NPS?

Customer Feedback 109

Customer Feedback NPS Machine Learning Text Analytics 109

Callminer

FEBRUARY 27, 2019

Focus on gathering ‘actionable insights.’. Many companies face the issue of gathering lots of customer data but don’t know how to actually derive actionable, meaningful insights from it. To make sense of your customer data, getting actionable insights is essential.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

SurveySensum

MARCH 10, 2025

With the right text analytics software. What is Conversation Analytics? Conversational Analytics is the process of analyzing customer interactions – across chats, emails, call transcripts, surveys, and other communication channels – to extract insights, detect trends, and improve customer experience.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

PeopleMetrics

FEBRUARY 4, 2025

No matter where you start, the goal remains the samecreating a VoC program that delivers actionable insights, improves customer experience, and drives business results. Example: A hotel chain in the Growth Phase integrates AI-powered text analytics into its VoC program. That hasnt changed.

VOC 62

VOC AI Text Analytics Touchpoint 62

Lumoa

APRIL 13, 2020

This can be done using voice-to-text analytics, also known as speech-to-text analytics. When the audio is transcribed you can treat the transcribed text as normal text feedback. This technology simply turns spoken words into written words.

Text Analytics 78

Text Analytics Artificial Intelligence Machine Learning Social Media 78

SurveySensum

OCTOBER 29, 2024

With the help of advanced analytics in the customer service process, you can optimize and streamline your activities and improve your customer experience. So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

APRIL 12, 2022

The text analytical feature produces very generic output and often you need to manually create tagging rules for future feedback. . It does not have enough analytical features for reports outside individual surveys. . It helps organizations collect feedback, analyze it, and create actionable insights to drive growth. .

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

SurveySensum

OCTOBER 17, 2024

It is best to focus on omnichannel feedback collection and target deeper analysis to understand customer preferences and behavior with actionable insights. So, always opt for AI text analytics tools for it, and there are many in the market! Manually doing it can take days.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. SurveyMonkey SurveyMonkey is yet another great Zykrr alternative.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

SEPTEMBER 10, 2024

An NPS follow-up question enables your customers to share their experiences clearly, allowing you to gain deeper, more actionable insights into their pain points and expectations. These NPS survey questions help you turn general feedback into actionable insights, making your NPS data far more valuable. Let’s get started.

NPS 52

NPS Net Promoter Score Text Analytics Actionable Insights 52

Lumoa

OCTOBER 15, 2023

Use text analytics (oh, and you can find out more about text analytics here) to prioritize and decide on improvements in a timely, and more importantly, feasible manner. Using a customer feedback analytics to sift through the voice of customer is a must especially if you’re getting them from multiple sources.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

Lumoa

MAY 16, 2024

Here, I’m going to use Lumoa text analytics engine as a real-life example, of using booktest to develop a complex machine learning system and assure its quality. Here, Lumoa provides text analytics services for numerous stakeholders like customer insights professionals and — also — for product teams.

Machine Learning 78

Machine Learning ML Engineering Text Analytics 78

InteractionMetrics

APRIL 12, 2016

Certainly, executives know that they could read comments or apply software-based text analytics—but what’s really needed to unpack meaning is intelligent text analysis. Is text analysis similar to just reading customer comments? Not at all.

Text Analytics 45

Text Analytics Non-Profits Customer Survey Actionable Insights 45

SurveySensum

SEPTEMBER 11, 2024

. → Here’s the list of the top 7 Customer Journey Analytics tools Real-time Monitoring : Implementing real-time monitoring via in-app feedback, website pop-ups, chatbots, social media, web analytics, etc, will help you capture immediate customer responses and enable you to act in real time.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

JANUARY 17, 2024

Second, they follow up with a question seeking more details and allowing customers to attach screenshots, which adds actionable insights. Actionable Insights and Reporting: After collecting the survey data, the next step is to make sense of it. Analyze Solicited Feedback with Text Analytics!

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

SEPTEMBER 24, 2024

The platform comes equipped with basic as well as advanced survey setting and analytics tools that help businesses of all sizes derive actionable insights from feedback that will impact their bottom line and boost revenue.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Touchpoint Non-Profits 52

SurveySensum

FEBRUARY 6, 2025

SurveySensum : It uses AI to simplify complex data and provide clear, actionable drivers of customer satisfaction which allows you to prioritize actions that will have the greatest impact on customer experience, rather than being overwhelmed by unnecessary metrics and complicated dashboards.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

SEPTEMBER 20, 2024

To truly leverage this data and transform it into actionable insights, businesses need a more integrated approach. By combining NPS with HubSpot’s robust CRM system, you gain deeper actionable insights, drive more meaningful interactions, and ultimately enhance your customer experience.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

SurveySensum

AUGUST 2, 2024

Not just that, because of the use of AI capabilities, you not only become efficient but also derive actionable insights that are accurate and relevant to your goals. From survey creation to analyzing feedback to extracting actionable insights and taking action in real-time – you have got your back!

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 26, 2024

The platform’s Text Analytics software enables you to manage and analyze your survey results without any manual analysis and identify areas of improvement effortlessly. The close the loop feature helps you to take action, and communicate the changes to your employees, showing them that feedback matters to you. And not just that!

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

Customer Service Life

MARCH 15, 2019

This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work.

AI 64

AI Machine Learning CX Net Promoter Score 64

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

NOVEMBER 11, 2021

Text Analytics. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. Text Analytics. Text Analytics and Machine Learning. Analytics Solutions. Action Management. Best features. Data Management.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

FEBRUARY 16, 2023

Image Source How to Analyze Your Voice of Customer Data and Generate Actionable Insights You built your template, followed best practices, and gathered feedback. Get a free demo of our text analytics or survey analytics tools. Preparing for potential risks in advance is critical to any business’s success.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

SurveySensum

MAY 16, 2024

When conducting market research, identifying the right audience to ask your questions is crucial for obtaining accurate and actionable insights. Best Practices for Market Research Questions Writing effective market research questions involves following best practices to ensure clarity, relevance, and actionable insights.

Actionable Insights 52

Actionable Insights Text Analytics Start-ups Customer Satisfaction 52

Lumoa

NOVEMBER 21, 2023

Get automated and actionable insights: Let’s explore how Lumoa uses automatic detection of actionable insights to point out the issues that need immediate action. Swiftly turn insights into action: Focusing on actionable insights has never been easier.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

JUNE 3, 2024

These are some of the basic questions but they can also make or break your CX program – especially when you are new to CX and want to launch a CX program that gives you actionable insights and improves your business performance. Now, this is where CX consultants come into the picture.

Text Analytics 52

Text Analytics Start-ups Sentiment Analysis CX 52

Lumoa

SEPTEMBER 8, 2021

The most successful companies require next-generation customer experience management tools and strategies to analyze all data points in real-time and provide up-to-date, actionable insights faster across all teams in your organization. Help your organization amaze and delight your customers by strengthening these skills.

Customer Experience Management 78

Customer Experience Management CEM Customer Experience CX 78

SurveySensum

SEPTEMBER 3, 2024

NPS Text Analytics In an NPS survey , along with the standard NPS question, it is also important to add an open-ended question that allows customers to elaborate on their experience. This will enable you to gain actionable insights into each customer’s sentiments, what they like and dislike, their expectations, etc.

NPS 52

NPS Net Promoter Score E-commerce Actionable Insights 52

SurveySensum

JULY 22, 2024

Not just that, you can also analyze and extract actionable insights to take prioritized action that will impact your bottom line. With the open-ended feedback, you can run Text-Analytics Software to identify top trends and complaints in the feedback and categorize them into different segments based on the relevant keywords.

Touchpoint 52

Touchpoint Text Analytics Actionable Insights Start-ups 52

SurveySensum

NOVEMBER 13, 2023

Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. The tool also triggers instant alerts in case of detractors – enabling you to take timely action.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

MARCH 14, 2024

Focus on actionable insights : Ask questions that will provide actionable insights to improve products, services, and customer satisfaction levels. you don’t have to do this entirely manually, use tools like Text Analytics software. This will help you identify the areas of improvement based on their urgency.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52