Retently

AUGUST 3, 2023

That’s because the price margins between competitive brands have narrowed , services have become standardized and migration costs have been minimized, leaving out just one key differentiator – customer experience (CX). According to a McKinsey study , 70% of buying experiences are based solely on how customers feel treated.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

PeopleMetrics

MAY 12, 2022

Your favorite restaurant, an eCommerce site you frequently buy from, a hotel that you've visited several times, a professional vendor that your business relies on—if it's easy, fast, and enjoyable to engage with them, they've almost certainly put careful thought into their customer experiences. This is where customer journey mapping comes in.

Customer Journey Map 62

Customer Journey Map Touchpoint Net Promoter Score B2C 62

Fonolo

JULY 5, 2023

How you treat your customers after they've coughed up the cash is just as important as pre-sale! #cx cx #BrandPerception Click To Tweet Level of Service: How you treat your customers pre- and post-sale plays a large part in whether they come back. Active listening is key to forming close customer relationships.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SugarCRM

JUNE 25, 2021

You don’t have to spend a lot of money marketing your business, but you need to deliver excellent customer service and customer experience. That’s why customer relationship management (CRM) software is essential for success. Although marketing is important, it’s also time-consuming.

CRM 29

CRM Customer Relationship Management Advertising/ Marketing Sales 29