Retently

AUGUST 3, 2023

When you deliver positive customer experiences, you motivate users to share their positive experiences via social media channels and encourage them to talk about your brand to people in their social circle. Now, it’s all about building strong customer relationships via unique experiences.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

Fonolo

JULY 5, 2023

Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Here’s your complete guide to improving customer perception of your business. #cx

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Customer Experience Matrix

DECEMBER 18, 2012

Like everyone else, I’m seeing greater use of social, mobile, and video; more cross-channel campaigns; closer cooperation between marketing and sales; and expanded use of analytics. The reason is that post-sales interactions are increasingly automated and marketers have the best tools to manage automated interactions effectively.

Social Media 87

Social Media B2B Advertising/ Marketing Engineering 87