Retently

AUGUST 3, 2023

We’ll discuss how delivering a great customer experience can give you an unparalleled edge over your competitors and how you can capture emotional responses from users to accurately measure the quality of your customer experience. Customer Loyalty is Priceless “Customer Satisfaction is Worthless.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

Fonolo

JULY 5, 2023

Over the last few decades, many researchers have proven this link between employee behavior, customer satisfaction and the monetary cost of toxic employees. Here are four concrete ways employees impact your brand’s customer perception. Marketing allows you to influence how non-customers perceive your company too.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Customer Experience Matrix

JANUARY 3, 2007

The problem with directly extending marketing mix models is that they are not based on individual customers. It is certainly possible to add operational metrics as inputs: say, on-time arrivals if you’re an airline or order fulfillment accuracy if you’re a distributor or customer satisfaction scores for just about anyone.

Advertising/ Marketing 48

Advertising/ Marketing Retail Customer Experience Management Sales 48

PeopleMetrics

MAY 12, 2022

Customer journey mapping can make the crucial difference between driving business success and seeing flagging customer satisfaction, retention rates, and revenue. The customer journey is traditionally broken down into five key stages: Awareness - The customer identifies their need and researches options.

Customer Journey Map 62

Customer Journey Map Touchpoint Net Promoter Score B2C 62

SugarCRM

JUNE 25, 2021

Blogs, online videos, and website content are just a few of the digital marketing tools in use today. Although marketing is important, it’s also time-consuming. Even if you have a large budget to pay for content development, video production and advertising, marketing doesn’t always translate into sales.

CRM 29

CRM Customer Relationship Management Advertising/ Marketing Sales 29

Qualtrics

AUGUST 10, 2020

The longer a customer continues to purchase your products and services, the greater their lifetime value becomes. CLV really only makes sense when you factor in CAC.

Customer Acquisition 26

Customer Acquisition Social Media Advertising/ Marketing Technology 26