Retently

AUGUST 3, 2023

We’ll discuss how delivering a great customer experience can give you an unparalleled edge over your competitors and how you can capture emotional responses from users to accurately measure the quality of your customer experience. Customer Loyalty is Priceless “Customer Satisfaction is Worthless.

Net Promoter Score 147

Net Promoter Score Customer Experience Social Media NPS 147

Fonolo

JULY 5, 2023

Over the last few decades, many researchers have proven this link between employee behavior, customer satisfaction and the monetary cost of toxic employees. Here are four concrete ways employees impact your brand’s customer perception. Marketing allows you to influence how non-customers perceive your company too.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

PeopleMetrics

MAY 12, 2022

Customer journey mapping can make the crucial difference between driving business success and seeing flagging customer satisfaction, retention rates, and revenue. The customer journey is traditionally broken down into five key stages: Awareness - The customer identifies their need and researches options.

Customer Journey Map 62

Customer Journey Map Touchpoint Net Promoter Score B2C 62