Retently

AUGUST 3, 2023

We’ll discuss how delivering a great customer experience can give you an unparalleled edge over your competitors and how you can capture emotional responses from users to accurately measure the quality of your customer experience. Customer Loyalty is Priceless “Customer Satisfaction is Worthless.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

Fonolo

JULY 5, 2023

These are typically generational trends caused by new technology or information about a product. Why is Customer Perception Important? Businesses care about customer perception because it directly impacts their bottom line. Here are four concrete ways employees impact your brand’s customer perception.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Qualtrics

AUGUST 10, 2020

And you need to make sure you generate enough revenue from your customers to cover these costs. But attracting new customers comes with its own set of costs: Marketing. Technology. The longer a customer continues to purchase your products and services, the greater their lifetime value becomes. Technology.

Customer Acquisition 26

Customer Acquisition Social Media Advertising/ Marketing Technology 26