Advertising/ Marketing, Customer Service and Net Promoter Score

7 Reasons Why Customer Experience is the Next Competitive Battleground

Retently

AUGUST 3, 2023

That’s because the price margins between competitive brands have narrowed , services have become standardized and migration costs have been minimized, leaving out just one key differentiator – customer experience (CX). For instance, a call to an Amazon executive to get your problem solved is customer service.

Net Promoter Score

Net Promoter Score Customer Experience Social Media NPS

Customer Perception: The Complete Guide

Fonolo

JULY 5, 2023

This is the best way to prevent damage and creates a very personal, attentive service. The best way to approach customer service is to be proactive: solve a problem before a customer notices and their respect and appreciation of your brand will get a massive boost. Customers don’t want to call you in the first place.

Social Media

Social Media Sports Customer Satisfaction Net Promoter Score

Tech Customer Success

7 Reasons Why Customer Experience is the Next Competitive Battleground

Customer Perception: The Complete Guide

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