Retently

AUGUST 3, 2023

That’s because the price margins between competitive brands have narrowed , services have become standardized and migration costs have been minimized, leaving out just one key differentiator – customer experience (CX). For instance, a call to an Amazon executive to get your problem solved is customer service.

Net Promoter Score 145

Net Promoter Score Customer Experience Social Media NPS 145

Fonolo

JULY 5, 2023

Customer perception has never mattered more. In the age of social media backlash and call-out culture, how your customers feel about your brand is key to your success. Here’s your complete guide to improving customer perception of your business. Customers don’t want to call you in the first place.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Zendesk

APRIL 16, 2021

How to generate leads through blogs, email, web, and social media channels. Lead generation definition: Lead generation is the process of initiating interest in your company’s products or services. Various advertising, marketing, and sales strategies can be used to spark interest and generate leads.

Social Media 98

Social Media B2B Sales Start-ups 98

Sprinklr

OCTOBER 12, 2021

When media data becomes scarce, consolidating insights around the customer and across all customer-facing functions has been a critical step in reconciling losses in performance KPIs. Data privacy advertising strategies. Leveraging first-party data sources to more accurately target customers. Financial services.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 12, 2021

When media data becomes scarce, consolidating insights around the customer and across all customer-facing functions has been a critical step in reconciling losses in performance KPIs. Data privacy advertising strategies. Leveraging first-party data sources to more accurately target customers. Financial services.

CXM 65

CXM Social Media Social Listening Retail 65