Remove Advertising/ Marketing Remove Customer Survey Remove Voice of the Customer
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7 Reasons Why Customer Experience is the Next Competitive Battleground

Retently

A different source citing a global survey gives as much as 89% of respondents as trusting personal recommendations. Unlike traditional marketing channels like advertising, referral marketing has a much better impact and ROI. In other words, a customer is 50x more likely to buy, if they hear a good word about it.