Remove Advertising/ Marketing Remove CX Remove Net Promoter Score
article thumbnail

What’s a Customer Journey Map? Template & Crash Course

PeopleMetrics

Creating an amazing customer experience (CX) is an intentional process. This introductory guide will give you everything you need to know to start mapping your own customer journeys and driving serious CX improvements. Explore our complete introduction to CX to learn more about this field.

article thumbnail

Customer Perception: The Complete Guide

Fonolo

cx #BrandPerception Click To Tweet Level of Service: How you treat your customers pre- and post-sale plays a large part in whether they come back. Marketing and Advertising Marketing is part of the customer experience, but it also includes your wider public image.