Remove Advertising/ Marketing Remove Net Promoter Score Remove Voice of the Customer
article thumbnail

7 Reasons Why Customer Experience is the Next Competitive Battleground

Retently

Slowly, the flywheel effect of positive word-of-mouth marketing starts providing organic growth to your brand, and you see a huge jump in the number of active users without actually spending a dime on advertising/marketing. Improve Your Net Promoter Score Transactional interactions are no longer enough.