Advertising/ Marketing and NPS - Tech Customer Success

7 Reasons Why Customer Experience is the Next Competitive Battleground

Retently

AUGUST 3, 2023

Slowly, the flywheel effect of positive word-of-mouth marketing starts providing organic growth to your brand, and you see a huge jump in the number of active users without actually spending a dime on advertising/marketing. Retently makes it easy to keep a pulse on customer sentiment and measure your NPS score.

Net Promoter Score

Net Promoter Score Customer Experience Social Media NPS

Customer Perception: The Complete Guide

Fonolo

JULY 5, 2023

Marketing and Advertising Marketing is part of the customer experience, but it also includes your wider public image. Marketing allows you to influence how non-customers perceive your company too. Everybody likes to be treated with respect — especially when parting with their cash.

Social Media

Social Media Sports Customer Satisfaction Net Promoter Score

Tech Customer Success

7 Reasons Why Customer Experience is the Next Competitive Battleground

Customer Perception: The Complete Guide

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