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Customer Journey Mapping: Apply Insights Everywhere

ClearAction

In this sense, innovations are not just new revenue streams, but also new ways to enhance the customer experience (differentiate your company), before, during, and after purchase or touch-points. Adjust your voice-of-the-customer methods to reflect what you've learned about customers' realities, expectations, and preferences.

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7 Reasons Why Customer Experience is the Next Competitive Battleground

Retently

Slowly, the flywheel effect of positive word-of-mouth marketing starts providing organic growth to your brand, and you see a huge jump in the number of active users without actually spending a dime on advertising/marketing.