Age of the Customer B2C CRM 
Callminer
FEBRUARY 27, 2019
.” — Neil Davey, The Nine Steps to Designing a Voice of the Customer Programme , MyCustomer; Twitter: @MyCustomer. . . Realize the type of response that your customer craves. It is undoubtedly true that customers are better informed. Regularly complete updated reviews of customer touch-points.
CX Journey
FEBRUARY 23, 2016
Those are just a few examples of why I wanted to revisit a question I posed in a post I wrote two years ago: If you work for a B2B company, is customer experience still an important focus? Clearly, there are differences between B2B companies and customers and their counterparts on the B2C side. In short, yes. Kate Leggett.
Expert insights. Personalized for you.
174 
Let's personalize your content