Intercom, Inc.

MARCH 22, 2022

Which makes customer experience (CX) the most important differentiator and success factor your business has. So, it’s no wonder Forrester is calling this the “Age of the Customer” and businesses like yours are laser-focused on how to make that pivot in the right way. So, let me cut right to the point.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Gainsight

DECEMBER 10, 2018

Gainsight CEO, Nick Mehta, shares why it’s so important for Customer Success and Product to work together and how Gainsight’s acquisition of Aptrinsic, a product-led growth platform, will drive these initiatives. “In How to Create a Consistent Customer Experience Across Functions. Click here for the on-demand webinar.

Net Promoter Score 71

Net Promoter Score Customer Retention Age of the Customer Sales 71

Gainsight

OCTOBER 7, 2019

So many companies say they’re customer-centric, but the truth is that the platforms they relied on to run their business were primarily aimed at driving internal processes, not addressing the needs of the customer. But today, that’s no longer enough for SaaS business models who want to succeed.

Healthcare 13

Healthcare Real Estate Education Innovation 13