Age of the Customer and Case Management

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Age of the Customer

Case Management

5 Necessities of an Effective Closed-Loop Customer Feedback Program

PeopleMetrics

MARCH 1, 2017

This soft lead generation tool is helping to shift the culture at one of our client’s banks from one that is purely about service to one where sales, in the name of helping the customer, is an essential and acceptable part of the experience. Case Management Tools. Root Cause Tracking. Takeaways.

Customer Feedback

Customer Feedback Close the Loop Voice of the Customer Case Management

6 Reasons to Get Excited About Gainsight and the Next Decade of Customer Success

Gainsight

OCTOBER 7, 2019

So many companies say they’re customer-centric, but the truth is that the platforms they relied on to run their business were primarily aimed at driving internal processes, not addressing the needs of the customer. But today, that’s no longer enough for SaaS business models who want to succeed.

Healthcare

Healthcare Real Estate Education Innovation

Webinars

From Rigid To Resilient: Why Enterprises Need Modular Commerce Now

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Tech Customer Success

5 Necessities of an Effective Closed-Loop Customer Feedback Program

6 Reasons to Get Excited About Gainsight and the Next Decade of Customer Success

Webinars

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