How B2B Companies Become Customer Experience Leaders
CX Journey
FEBRUARY 23, 2016
They also know they will need to redesign and reinvent the service and support experiences to keep up with customer expectations. Accenture notes that, for customer experience leaders, service has been repositioned as: (1) the gateway to the outcome economy, (2) a channel for proactive engagement, and (3) the new sales.
56 
Let's personalize your content