Execs In The Know

OCTOBER 28, 2024

How is your brand redefining loyalty in the age of the customer? The pursuit of customer loyalty has become a holy grail for businesses across industries. Conclusion: The Age of the Customer In the age of the customer, loyalty is no longer a passive outcome of satisfaction.

Age of the Customer 105

Age of the Customer Customer Journey Map Customer Loyalty Customer Expectations 105

Win the Customer

JANUARY 27, 2015

To succeed in the age of the customers, call centers need to transform into action centers focused on meeting and exceeding customer expectations. Furthermore, only about 30% […].

Customer Service 138

Customer Service Age of the Customer Customer Expectations 138

Execs In The Know

MARCH 31, 2024

During her keynote address at Customer Response Summit (CRS) in Tucson, Tracy Sedlak, Senior Vice President of Customer Success at Offerpad and Execs In The Know Board Member, tackled the pivotal aspects of CX and the Voice of the Customer (VOC), weaving together insights and strategies critical for leadership.

Voice of the Customer 104

Voice of the Customer VOC Age of the Customer Innovation 104

CX Accelerator

FEBRUARY 12, 2018

We now live in the age of the customer, where customers expect consistent, high-value experiences. If customers don’t get immediate value, they will likely leave and go to a company who will deliver an experience that meets their expectations.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

Zendesk

NOVEMBER 15, 2021

In the early 2010s, the Age of the Customer emerged. Consumers were more connected than ever before, and as their access to information and resources grew, so did their expectations. The Age of the Customer continues today—and the data shows it.

Social Media 97

Social Media Age of the Customer Customer Feedback Touchpoint 97

Callminer

FEBRUARY 27, 2019

.” — Neil Davey, The Nine Steps to Designing a Voice of the Customer Programme , MyCustomer; Twitter: @MyCustomer. . . Realize the type of response that your customer craves. It is undoubtedly true that customers are better informed. “As

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

PeopleMetrics

MARCH 1, 2017

But as customers have become more aware and their expectations have risen, this “open-loop” system falls short. Customers expect that if they take the time to provide personal feedback, then someone should take the time to provide personal follow-up. Takeaways.

Customer Feedback 98

Customer Feedback Close the Loop Voice of the Customer Case Management 98